ICT Senior Support Officer

1 week ago

Sydney, New South Wales, Australia First People Recruitment Solutions Full time

About the Department

A national statistical agency, providing official statistics on a wide range of economic, social, population and environmental matters of importance to Australia.

About the Role As an EUC ICT Senior Support Officer, primary responsibility is to the front-facing and onsite support staff for the Sydney office.

Successful candidate will be a versatile resource with End User Computing Team, who will have responsibilities including:

Key Duties

  • Provide onsite and remote technical support for all End User Computing (EUC) connected infrastructure (including laptops, printers, mobile / smart phones, tablets) and video conferencing equipment and capabilities. Some examples of products supported are Windows 11, Citrix and Microsoft Office Products and Microsoft teams.
  • The management and distribution of the physical ICT laptop and desktop fleet, including updating asset registers. (ServiceNow).
  • The provision and support for ICT assistive technologies and unified communication (UC) equipment (video conferencing /Teams).
  • Coordination and facilitation for office refits and relocation of the ICT end user hardware.
  • Monitor ticket queues for action and triage tickets, ensuring prompt and accurate handling. (ServiceNow).
  • Experience supporting end users utilising Citrix and Microsoft Virtual desktops (Cloud based or On-premise) and administering using Microsoft Endpoint Configuration Manager or Microsoft Intune would be advantageous.
  • Experience in Desktop management (Group policy, application patching, deployment and management) and will also be working with the EUC Applications Team.

To be suitable you should have most or all the following skills, qualities and experience:

  • Proven ICT technical experience suitable to the role especially in desktop management and application patching
  • Demonstrated lateral thinking and problem-solving skills
  • A predisposition to seeking continuous self-improvement, with a can-do and think outside the box attitude
  • Ability to develop strong relationships with stakeholders.
  • Be able to mentor a junior staff
  • Tertiary qualification in a relevant ICT field or equivalent relevant work experience aligned with an onsite support role.
  • Demonstrated ability to use judgement when dealing with challenges involving competing priorities
  • Demonstrate technical leadership in fleet management and deployments

Note: This role will require the occupant at times to lift, carry and install ICT hardware.

How to Apply

Click APPLY or contact Marisa Conlon, Senior Consultant, Talent Acquisition at for further information on the role.

Please submit applications in Word format only by COB, 2nd December 2025.

FIRST PEOPLE Recruitment Solutions is a majority Aboriginal owned agency providing contingent contracts, fixed term contracts and permanent recruitment solutions to Government and Corporate Australia.

Our Head Office is based in Canberra with a national reach to all the states and territories, regional and remote areas of Australia.

FIRST PEOPLE Recruitment Solutions acknowledges the traditional owners of country throughout Australia and recognises their continuing connection to land, waters and community. We pay our respect to them and their cultures; and to elders past, present and emerging.

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