Operations Assistant

About Us

We're InLife. A not-for-profit disability support provider that specialises in working with people with frequent and complex support needs, including 24/7 assistance.

We build teams around every client, depending on each person's needs and preferences. We partner with people with any type of disability who want to live independently in the community (and we love to make that happen). That's why our coordinators/Team Leader are so important.

Our clients may have physical disability, acquired brain injury, neurological conditions, intellectual disability or autism. We're honoured that many of our clients rely solely on InLife for their essential support needs. Nobody else. Just us.

We're proud to be recognised as one of the Top 10 Best Large Workplaces in Australia and one of the Best Workplaces in the Healthcare & Social Assistance category — because being a great place to work means better support for our clients.

The role

This is a unique opportunity to join part of a growing team who are responsible for the smooth running of InLife's key business administration activities. You'll be supporting the Client Service Operations Team with a number of administrative-based tasks, including reception and inbox management, assistant compliance, and more

If you love the idea of being part of a fun and dynamic team that plays a pivotal role in delivering quality support to multiple teams, in a growing and changing environment, then this is the role for you.

Key Accountabilities

Operational Support

• Provide day to day administrative support to InLife's Operations Business Partners
• Oversight of Assistant Compliance (things like First Aid and CPR), with support from the team as required
• Oversight of manual elements of Team Allocations (making sure the right managers are listed against the right teams)
• Ensuring the Client Service Teams have up-to-date information about available staff to assist with roster management
• Assisting the Client Service Operations Coordinator with information for reports and presentations
• Assisting the broader team with project tasks, as required

Front of house Support

• Assist with the management of InLife's telephony system and calls on a day to day basis
• Assist with the management of InLife's general inquiries mailbox, and assign tasks to the relevant Operations Business Partners as required
• Ensure that exceptional customer service principles are applied at all times
• Assisting Business Support Teams to manage visitors and associate guest passes
• Assisting InLife's Executive Coordinator by running errands associated with meetings for the Executive and Leadership Teams

Office Coordination Support

• Travelling to all InLIfe office locations as required
• Ensuring office visits include any stock checks and general visual checks
• Assist with ordering and managing stock levels for all offices and client homes remotely.
• Events and fun stuff We like to celebrate, which means decorating offices, team lunches and birthday celebrations.
  

To do a great job, you'll need:

• Experience in supporting front of house tasks; eg inbound calls and emails
• A strong initiative, and a brain that is always looking for solutions
• Excellent customer service orientation, listening skills, written and oral communication skills
• All round interpersonal skills, our stakeholders come from all walks of life
• Enthusiasm and passion for being part of the 'back-bone' of the business

As part of our recruitment process, certain checks will be undertaken with your permission, including an NDIS Worker Screening Check that you must have before you can start work.

Benefits

• Generous salary and benefits, with salary packaging available
• Highly flexible working model
• Positive and fun team

At InLife, diversity and inclusion are part of who we are. We value the unique perspectives and experiences everyone brings, and we're committed to creating a workplace where people feel safe, respected and supported.

We welcome applications from people of all backgrounds. What matters most is your ability to support our clients with empathy and respect. We take care to match support workers and clients in ways that build strong, collaborative relationships for both.

If there's something we could do differently to help you feel at home here, we'd love to hear it.