Customer Service

2 weeks ago

Dural, New South Wales, Australia Hardware & General Full time $40,000 - $60,000 per year

Founded in 1960, H&G is a building supplies company with a wide variety of products, 6 locations, and is driven to be the possible partner for all builders of the Australian dream.

We're hiring for two roles in Dural:

  • Customer Service Representative

  • Trade Sales Associate

If you enjoy helping people, solving problems, and working with quality building products, read on'

Customer Service Representative

This is a customer support and administration role, perfect for someone with strong communication skills and a good understanding of building products or trades. You'll be supporting our external sales team and directly assisting customers via phone and email.

Key Responsibilities

  • Process orders, quotes, and product enquiries

  • Support the sales team with customer follow-ups and admin

  • Handle inbound calls and emails from trade clients

  • Maintain accurate customer records and data sheets

  • Assist with general sales, marketing, and admin duties

What You'll Need

  • 1 year of experience in a customer service, sales support, or call centre role

  • Strong attention to detail and follow-through

  • Confident communication and problem-solving skills

  • A proactive attitude and the ability to work independently

  • Interest or experience in building/trade products is a plus

Trade Sales Associate

This is an in-store sales role where you'll assist customers in our building department, process transactions, and help coordinate stock and deliveries.

Key Responsibilities

  • Serve customers in-store and by phone

  • Operate POS and process quotes and orders

  • Maintain stock, prepare deliveries, and support yard operations

  • Build product knowledge and offer trade advice

  • Work closely with your team to meet sales and service goals

What You'll Need

  • Trade, retail, or building supply experience preferred

  • Great customer service and communication skills

  • Forklift licence a plus (or willingness to obtain)

  • Positive attitude and team spirit

  • Willingness to learn and grow within the business

Why Join Us?

  • Family-owned and community-minded company

  • Friendly, knowledgeable teams who support each other

  • Staff discounts, training, and long-term career pathways

  • Real variety in your day-to-day work

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