People Services Officer
1 week ago
We have an exciting opportunity for a People Services Officer to join our Business Services Centre (BSC) team on a 10-month max term contract, based in either our Melbourne or Sydney (North Ryde) office. Enjoy working in a collaborative environment with the flexibility of a hybrid work model.
This role involves stepping into People Services query management at the Hire to Retire entry level and plays a key part in supporting our People Services operations. As the first point of contact for People Services queries, you will manage external and internal enquiries via phone and email, providing timely and professional support in line with our Service Level Agreements (SLAs).
Your role will include managing the People Services group mailbox and phone line, raising ServiceNow tickets for employees without system access, escalating and reporting issues where necessary, and supporting the payroll team with basic administrative and ad-hoc tasks.
Key Responsibilities
- Assist the management team in managing the effectiveness of payroll services by monitoring the Service Now tickets and Genysis phone status and providing reports.
- Take initiative to drive excellence in People Services as the first point of contact for BSC customers.
- Provide responses to customers for administrative queries, such as leave balances, payslips, separation certificates, and service of employment letters.
- Escalate queries to relevant payroll officers and/or payroll supervisors via ServiceNow and perform follow-ups as per SLA when unable to assist customers directly.
What You Will Bring
You bring excellent communication skills, strong customer focus, and the ability to manage high volumes of queries across multiple channels. Proactive and solution-oriented, you handle issues efficiently while maintaining a positive customer experience. You will also bring with you:
- At least one year experience in a high-volume customer service/contact centre or similar role.
- 1+ year of previous payroll (SAP / Express HR), HRCORE or accounts administration experience preferred.
- Experience using Service Now tickets, Genysis Phone system, or similar is an advantage.
Benefits of Working with Downer:
- Work with an ASX listed company; working with market leaders.
- Grow your career with us, we are passionate about giving our people opportunities to grow through personal and professional development and continuous learning:
- Professional development programs
- Access to professional memberships and industry networks
- Be part of a team that cares, we foster a work environment built on support that is flexible around our employee's wellbeing needs:
- Parental leave
- Employee Assistance Program
- Programs promoting diversity and inclusion
- A range of Corporate Benefits, including:
- Discounted services (car hires, hotels, insurance, retail stores, gyms)
- Salary sacrifice superannuation
At Downer, our approach to diversity is what sets us apart. Our people can be their best by bringing their most authentic selves to work every day. Downer is made up of more than 33,000 people who are all different. Different preferences and perspectives. Different histories and heritages. We are different in the way we think, the actions we take and the unique value we contribute to Downer and it's these differences that are Downer's greatest strength. As an inclusive employer, we welcome applications from everyone.
-
Melbourne, Victoria, Australia Court Services Victoria Full timeAbout UsCourt Services Victoria (CSV) is a public entity established by the Court Services Victoria Act 2014 to provide expert administrative support to Victoria's courts: the Supreme Court, the County Court, the Magistrates' Court, the Children's Court, and the Coroners Court, as well as the Victorian Civil and Administrative Tribunal and the Judicial...
-
Melbourne, Victoria, Australia Court Services Victoria Full timeAbout usThe Magistrates' Court of Victoria (MCV) is a jurisdiction within the Court Services Victoria statutory authority, and has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state.The Court determines in excess of 300,000 cases per annum at 51 venues, equating to approximately 90 per cent of...
-
People Services Officer
6 days ago
Melbourne, Victoria, Australia Court Services Victoria Full timeAbout UsCourt Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and...
-
People Services Coordinator
6 days ago
Melbourne, Victoria, Australia Court Services Victoria Full timeAbout UsCourt Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and...
-
Client Service Officer
3 weeks ago
Melbourne, Victoria, Australia Lotus People Full timeJoin to apply for the Client Service Officer role at Lotus People2 days ago Be among the first 25 applicantsJoin to apply for the Client Service Officer role at Lotus PeopleGet AI-powered advice on this job and more exclusive features.The CompanyLotus People are delighted to bring to the market this fantastic Client Service Officer position within a global...
-
Client Service Officer
1 week ago
Melbourne, Victoria, Australia Lotus People Full timeJoin to apply for the Client Service Officer role at Lotus People2 days ago Be among the first 25 applicantsJoin to apply for the Client Service Officer role at Lotus PeopleGet AI-powered advice on this job and more exclusive features.The CompanyLotus People are delighted to bring to the market this fantastic Client Service Officer position within a global...
-
People And Development Advisor
5 days ago
Melbourne, Victoria, Australia Legal People Full timeGrowing National Commercial Law Firm- Pivotal True Generalist People and Development Advisor role- Supportive, Stable HR TeamThis is an**exceptional and rewarding career opportunity** for a**talented People & Development Advisor** to join one of**Australia's leading **and highly regarded**national law firm**'s**Melbourne **office, centrally located in the...
-
Project And Reporting Officer, People
1 week ago
Melbourne, Victoria, Australia Court Services Victoria Full timeAbout usThe Magistrates' Court of Victoria (MCV) is a jurisdiction within the Court Services Victoria statutory authority, and has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state.The Court determines in excess of 300,000 cases per annum at 51 venues, equating to approximately 90 per cent of...
-
Chief People And Culture Officer
7 days ago
Melbourne, Victoria, Australia Davidson Group Services Full timeGrowth and Transformation Agenda- Enable a future-fit workforce- City Based LocationDental Health Services Victoria is the leading public oral health agency in Victoria. The Victorian Government funds Dental Health Services Victoria to provide clinical dental services. Our aim is to improve the oral health of all Victorians, particularly vulnerable groups...
-
Client Service Officer
1 week ago
Melbourne, Victoria, Australia Lotus People Full time $60,000 - $80,000 per yearThe CompanyLotus People are delighted to bring to the market this fantastic Client Service Officer position within a global financial services company. We absolutely love working with this client thanks to their warm culture and outstanding teamYou'll be part of a high-performing work environment while still enjoying a warm and welcoming culture. With a...
