Customer Service Group Interview Day

Supportive – Adaptable – Respectful - Clear Communicator - Patient

Does this sound like you?

With no experience required, we are looking for an outstanding candidates who possesses these qualities to enter the rewarding world of Employment Services.

As a Case Manager (Employment Coach), you will play a pivotal role in helping customers find suitable employment and assist them in overcoming challenges they may be facing on a personal and/or professional front.

Ongoing support, mentoring and training will be provided to all staff.

We are looking to run a group interview session on the 5th of November at our Prahran location

We have multiple full time roles across the Inner Metro Melbourne region located at:

• Coburg
• Fitzroy
• Cheltenham

Your amazing people skills will see you:

• Coaching and mentoring on employability skills
• Finding job opportunities
• Referring customers to external support networks where necessary
• Accurately documenting customer information within Workskil Australia and Government systems

You'll also have:

• Excellent communication and interpersonal skills
• Working independently and as part of a team
• Ability to achieve individual targets and work to clearly defined KPIs
• Strong administration skills and IT literacy, including data entry, Word, Excel and Outlook
• Attention to detail and ability to work under pressure
• Willingness to complete a Certificate IV in Employment Services (fully funded by Workskil Australia)

Benefits

• Attractive Salary
• Wellbeing Day (Work a 9-day fortnight)
• Salary Packaging options
• Parental Leave
• Career Progression
• Leadership Training
• Transforming lives is at the heart of what we do
• Caring Culture
• Diversity & Inclusion
• Investing in your career development through training and development

About Us

Workskil Australia is a national not-for-profit and charitable organisation, with almost 40 proud years of supporting Australians to achieve sustained economic and social self-reliance. We do this by providing a range of employment, work experience, disability, youth, Indigenous and community services across New South Wales, South Australia, Western Australia and Victoria.

We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity and honesty in our employees. We look for employees who have a genuine passion for working with those in need, are results-focused and can contribute to a strong team. In return for your truly valued contribution we will support your ongoing career development and offer a friendly, supportive & innovative environment for you to thrive.

We work hard every day to:

• Work with our Customers to secure great long-term job opportunities.
• Meet the labour needs of business and industry through quality recruitment services at no cost.
• Assist businesses with diversifying their workforce.
• Provide specialist employment and community services to people seeking work, including people with mental illness, injury or disability and Indigenous Australians.
• Deliver work experience projects to the community.

Our values remain at the heart of everything we do and we strive to conduct our business with the highest degree of care, integrity, respect, honesty and service. We believe that the care, respect and high level of service we give to all of our customers is our key point of difference.

Remuneration

A competitive salary will be negotiated commensurate with skills and experience. As Workskil Australia is a public benevolent institution, we can also offer a portion of the salary through tax effective salary packaging.

About your Application

For your application, please include both a cover letter and resume. Your letter should set out why you are the appropriate candidate for the role. For ease of upload, we encourage you to combine these into one file as a pdf or word document. Incomplete applications will not be considered. Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance and other checks that may be a requirement of the position. To learn more about working at Workskil Australia head to

We are actively looking to fill this role and reserve the right to shortlist and interview applicants whilst this advertisement is open so encourage you to submit your application at your earliest opportunity.

Workskil Australia is an inclusive, equal opportunity employer and we particularly welcome applications from Aboriginal and Torres Strait Islander people, applicants from culturally and linguistically diverse backgrounds and applicants who have a disability. We deliver a range of employment and community services to children, young people and their families and are committed to creating a safe environment for children and young people in the delivery of these services.