Transport /Receptionist

This is an Indigenous – identified position. Applicants must be of Aboriginal or Torres Strait Islander decent (pursuant to Section 14 (d) of the Anti-discrimination act. Please indicate within your application if you are of Aboriginal or Torres Strait Islander decent.

About Us:

Bidgerdii Community Health Services is an Aboriginal and Torres Strait Islander community controlled primary health care service, operating in the Rockhampton and wider Central Queensland region for more than 30 years and our vision is for Healthy and Strong Aboriginal and Torres Strait Islander, children, families and communities – self – determining, culturally strong, and thriving in their own way. The name 'Bidgerdii' means 'healing plant' – the bark of the plant was used for tobacco, and the leaves for healing sores and rashes.

Bidgerdii provides comprehensive primary healthcare and wellbeing services, collaborates with partner agencies for integrated continuity of care and advocates for health policy and health system reform. Our services include general practice bulk-billing clinics, social and emotional wellbeing and generalist counselling services, chronic disease management, preventative health screening, children and family health and early childhood education services.

About the Role:

The purpose of the transport/receptionist is to provide professional, courteous transportation and medical courier services for clients, as required. This role is also responsible for the development and implementation of local marketing and community engagement strategies, to actively increase awareness, access, and uptake of health services.

The ideal candidate will be responsible for greeting patients, scheduling appointments, managing patient records, and providing excellent customer service. The Transport/Receptionist will be the first point of contact for patients and will play a critical role in ensuring a positive patient experience.

Responsibilities:

• Greet patients and visitors in a friendly and professional manner

• Schedule appointments and manage patient records

• Answer phone calls and respond to patient inquiries

• Verify patient insurance information and collect co-payments

• Maintain a clean and organised reception area

• Transport patients to and from appointments as required

About You:

You a compassionate, optimistic individual wanting to make a difference in people's lives especially our Aboriginal and Torres Strait Islander community and also have the following:

• Hold a current, unrestricted "C" class Driver's Licence – essential.
• Demonstrate an excellent driving record with knowledge and understanding of Road Traffic regulations – essential.
• Demonstrated understanding of the health issues in Aboriginal Communities.
• Demonstrated competence in use of Business technology and desktop applications; internet, word, spreadsheet and database packages.
• Ability to read and use maps and street directory.
• Ability to understand transport schedules and coordinate transport appointments in line with patient needs.
• Ability to communicate sensitively and effectively with Aboriginal and Torres Strait Islander people, including a diverse client base.
• Ability to work within a team base environment and autonomously as required.

Practical Requirements:

• Current C Class Drivers Licence (QLD) – essential
• Working with Children Check (Blue card)
• Immunisation requirements – It is a condition of employment for this role for the employee to be, and remain, vaccinated against the following vaccine preventable diseases: Measles, Mumps, Rubella, Varicella, Hepatitis B, Hepatitis A, COVID19 and pertussis (whooping cough) during their employment.
• Satisfactory Police Criminal History Check.

What We Offer:

We offer excellent working conditions with up-to-date technology, great work life balance with flexible work hours (Monday – Friday, 8.00am – 5.00pm). We also offer excellent career progression and development opportunities in an innovative, community focussed organisation where we are committed to continuous improvement and have exciting plans for the future.

Other perks for joining us (not limited to):

• Competitive Salary
• Generous Salary Packaging
• Awesome Organisation Culture
• 12% Employer Superannuation Contribution
• 17.5% Leave Loading

How to Apply

Click 'Apply Now' to submit your application and please include:

• Your current CV or resume, including referees.
• A short 1 - 2 page cover letter outlining how your experience, abilities and knowledge align with the organisational values, accountabilities and "Key Selection Criteria" section of the Role Description.

Please note pre-employment checks will be carried out on successful applicants recommended for employment which may include confirming your qualifications, professional registration/s, previous employment history (including any previous disciplinary action), police criminal history check, Australian work status and vaccination requirements.

If you need more information, please contact HR and Recruitment team

We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Bidgerdii strongly encourages Aboriginal and Torres Strait Islander applicants for this position.