Sales & Technical Support Coordinator

4 days ago

Thornleigh, New South Wales, Australia Vivacity Engineering Full time $80,000 - $120,000 per year

About Us

Megapoxy is an Australian-owned and operated company specialising in high-performance epoxy adhesive solutions for construction, infrastructure, mining, manufacturing, marine, and other industrial sectors. For over 50 years, Megapoxy has been a trusted name in epoxy innovation, delivering products that enhance the strength, safety, and longevity of structures and equipment worldwide.

About the role

We are seeking a highly motivated Sales & Technical Support Coordinator to join our team. This full-time position is an excellent opportunity for an individual with a passion for sales, customer service, and technical support.

What you'll be doing

  • Providing exceptional sales and technical support to our customers, ensuring their needs are met efficiently and effectively
  • Responding to customer inquiries and troubleshooting technical issues in a timely manner
  • Processing sales quotations and customer orders to ensure high levels of customer satisfaction
  • Provide technical support to customers regarding product selection, and provide support on applications and troubleshooting
  • Maintaining accurate and detailed records within the CRM system (Pronto)
  • Develop and maintain positive, long-term relationships with our existing customers
  • Contributing to the development of sales and marketing strategies
  • Work closely with the sales and logistics teams to ensure customer expectations are exceeded

What we're looking for

  • Proven experience in a sales support or customer service role, preferably within a manufacturing or industrial environment
  • Customer focused, with a proactive and solution-oriented mindset
  • Strong communication and interpersonal skills, with the ability to effectively provide technical advice and product recommendations
  • Excellent problem-solving and analytical skills, with the ability to think critically and provide innovative solutions
  • Proficient in using CRM and other relevant software applications

At Vivacity Engineering, we are committed to providing a supportive and inclusive work environment that fosters professional development.

Some of the key benefits of joining our team include:

  • Highly attractive salary and performance-based bonuses
  • Comprehensive training and development opportunities

Job Type: Full-time

Pay: From $80,000.00 per year

Work Location: In person

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