Admin/Customer Service Representative

1 day ago

Caringbah, New South Wales, Australia Skyco Trades Full time $60,000 - $90,000 per year

We are not a family-owned business, we are a high performing team committed to making our employee's the best in the industry

Are you interested in working for a rapidly expanding company and growing your skillset?

Are you an customer service specialist who is confident when answering phones, is responsive and can think critically?

Skyco Trades is seeking a proactive and adaptable Customer Service Representative / Administration Dispatcher to join our team

About us

At Skyco Trades, we're more than just a tradie company. We're a supportive and energetic team that values growth and innovation based in Caringbah.

We are a customer focused trade business delivering high quality electrical and air conditioning solutions with our own personal touch in the Sutherland Shire and St George regions.  Working with a mix of residential customers (B2C) and commercial clients (B2B). As we continue to grow we are seeking a motivated CSR/DSR to join our winning team.

What you'll be doing

  • Answering incoming calls with your friendly and engaging communication skills.
  • Assign service calls to technicians based on skill and location in Service Titan
  • Handling email B2B work orders, scheduling jobs and managing follow ups
  • Handling customer enquiries and requests
  • Aftercare service including post-care calls and reports
  • Communicate effectively with technicians and team members to ensure smooth operations
  • Support various administrative tasks as assigned by the operations manager

What we're looking for

  • Experience in a customer service or administrative role within the trades industry (preferred but not required)
  • Excellent communication and interpersonal skills, with the ability to liaise effectively with both customers and internal staff
  • Strong organisational and multi tasking abilities, with the capacity to juggle multiple tasks and prioritise
  • Proficient in using computer systems and software with an ability to learn new systems
  • A friendly, professional and customer-focused attitude
  • Team player with a collaborative mindset
  • Experience with Service Titan is preferred but not required

What we offer

  • Job security - Be part of a stable and highly reputable company with over a decade of being a successful and sustainable trade business
  • Competitive Salary - Based on experience and skills
  • Onsite Training - Ongoing training and development. Opportunities for paid training to constantly improve both professionally and personally
  • Incentives & Bonuses – Performance based rewards for meeting goals
  • Monthly Team BBQ'S - Get to know the team and be apart of a great culture

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