Customer Success Associate

1 day ago

Sydney, New South Wales, Australia 4Twenty Consulting Full time $80,000 - $120,000 per year

We're partnering with a high-growth fintech that's redefining how e-commerce businesses scale. They provide funding and insights to help online brands unlock growth, and their team is expanding fast.

They're now looking for a
Customer Success Associate
to join their Sydney team and help manage a large portfolio of e-commerce customers. This is a fast-paced, high-volume environment where you'll be the go-to for clients, ensuring deals are processed efficiently and relationships stay strong.

The Role

As a Customer Success Associate, you'll:

  • Own and manage a high-volume portfolio of around
    30 deals per month
    .
  • Build trusted relationships with small-to-mid-size business clients, ensuring they get maximum value from the platform.
  • Monitor customer performance, identify opportunities for renewal or growth, and maintain strong communication throughout the funding cycle.
  • Partner closely with internal teams (Sales, Risk, and Finance) to ensure seamless customer onboarding and retention.
  • Contribute to process improvements and help shape the customer experience in a growing global company.

What We're Looking For

You don't need a finance degree, just the right mindset and energy. Ideal if you have:

  • Account management or customer success experience
    , ideally in SaaS, fintech, or e-commerce.
  • Strong organisational and communication skills, you'll be juggling multiple clients and timelines.
  • A proactive, commercial mindset, you like solving problems and finding ways to help customers grow.
  • Financial acumen
    or interest in learning how funding works (a bonus, not essential).

Why You'll Love It

  • $80K base + $40K variable ($120K OTE)
  • Fast-paced, collaborative culture with strong global backing.
  • Real career progression, proven track record of promoting from within.
  • Be part of a business helping real entrepreneurs grow their dreams.

If you're customer-obsessed, thrive in a fast-moving environment, and want to build a career in the fintech space — this could be your next move.

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