IT Support Engineer

THE COMPANY

This company is an established and growing IT Managed Service Provider who offer Professional & Managed Services across Cloud & M365 + Managed Security and Cybersecurity Incident Response.

On offer:

• Specialized MSP for clients in the healthcare and biotech space who are making meaningful improvement to people's lives.

• Tenured team focused on collaboration, knowledge sharing/upskilling, and teamwork to deliver outstanding customer outcomes.

• An additional 6 days leave per year based on performance.

• $85,000 - $95,000 +super - depending on experience.

• Paid certifications and training.

• Mainly WFH remote working with occasional travel to client sites needed.

ROLE SNAPSHOT:

IT Support Engineer role working in a team and responsible for providing mainly Level 2 IT Support to various customers across Azure & M365 cloud solutions, including workstations, servers, printers, networks and various hardware/software.

Mainly WFH remote working with occasional travel to client sites needed for onsite support.

Key elements of the role:

• Level 2 technical IT Support to monitor, troubleshoot and resolve desktop hardware/software, server, and network connectivity issues for end users.

• Focus is on supporting M365 & Azure cloud technologies - Office 365, Exchange Online, Entra ID, Defender, Intune, Autopilot etc.

• Network support including connectivity troubleshooting and assisting with configuration of network devices - firewalls, wireless access points, routers, switches etc.

• Service Desk support using ConnectWise ticketing system.

• Identify opportunities for automation and process improvements.

• Assist in documentation of IT processes.

• Work collaboratively with internal colleagues to resolve customer issues.

• Mainly WFH but occasional travel to customer sites is required for onsite support.

REQUIRED EXPERIENCE / SKILLS / BACKGROUND / PERSONAL QUALITIES:

Suitable for a Level 2 IT Support professional with Azure & M365 experience who is seeking a challenging role they can own and make what they want.

Ideal for a 'go-getter' and a collaborative team player with no ego who enjoys knowledge sharing and proactively taking the initiative to learn.

Required skills / knowledge / experience:

• Level 2 IT Support experience, supporting end user's desktop hardware, software and network connectivity issues.

• M365 & Azure support exp incl Entra ID, Intune, Autopilot, Teams, Exchange Online etc

• Windows Server experience is beneficial.

• Excellent communication skills (both verbal and written) and customer facing abilities.

• Demonstrate proactively taking the initiative for self-learning and self-improvement.

• Display logical problem-solving abilities.

• Professional presentation and a social and friendly manner.

• Keen interest in emerging cloud technologies.

This is a full-time permanent role predominantly WFH offering $85, ,000 (plus super) - depending on experience.

*Please note, unrestricted permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.

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