Product Designer Digital Customer Crew

• Ready to re-enter the workforce in February 2026 after a career break?
• Join our Career Comeback program and access tailored induction, personalised career coaching, flexible work options and more
• Bring your background in product management or lending to a team that will support you every step of the way

Stepping back into your career? We're here to support your next chapter.

If you've taken a career break of two years or more, this is your opportunity to return to meaningful work - with the structure, support and flexibility to help you thrive.

About the Career Comeback Program

Our 12-week Career Comeback program is designed to help talented professionals confidently re-enter the workforce. You'll join us in a permanent role within our Institutional Banking & Markets (IB&M) business while receiving wrap-around support, including:

• A structured induction and re-onboarding experience
• Personalised career coaching and mentoring
• Professional development workshops to rebuild confidence and help you thrive from day one
• A dedicated program manager to guide you through every stage

See yourself in our team

Institutional Banking and Markets (IB&M) manages the Group's relationships with major corporate and government clients and institutional investors, offering a full suite of capital raising, transactional, and risk management services.

You'll join the Digital Customer Crew—a cross-functional team passionate about delivering exceptional digital-first experiences for institutional clients and employees. Working alongside product managers, engineers, service owners, and operations experts, you'll design scalable, secure, and human-centred solutions that elevate the Transaction Banking customer journey. We thrive on collaboration, innovation, and a shared commitment to excellence.

About the role

• Lead service design initiatives collaborating with user experience designers to map and improve end-to-end customer journeys across digital and physical channels.
• Analyse data from existing systems to get insights on how our customers interact with us today.
• Facilitate co-design workshops and stakeholder alignment sessions to uncover pain points, opportunities, and service gaps.
• Participate in user research to drive journey mapping and service blueprinting to inform design decisions.
• Translate service insights into actionable digital product designs and prototypes.
• Collaborate with engineers, product managers, user experience designers, and operations teams to deliver integrated service experiences.
• Champion human-centred design and advocate for scalable design systems and service standards.
• Ensure consistency and cohesion across omni-channel experiences, aligning with enterprise design systems.
• Contribute to the strategic roadmap and continuous improvement of our digital platforms and service models.

We're interested in hearing from people who have:

• Been on a career break of two years or more (essential)
• Proven experience in service design and digital product design within complex environments, ideally in financial services or Transaction Banking.
• Strong capabilities in journey mapping, service blueprinting, and design thinking.
• Deep understanding of human-centred design, customer experience management, and systems thinking.
• Strong problem-solving skills and a passion for tackling complex challenges with clarity and creativity.
• Ability to balance customer needs, business goals, and technical constraints.
• Excellent facilitation, communication, and stakeholder engagement skills.
• Experience working in agile, cross-functional teams.
• Prototyping skills, familiarity with Salesforce CRM, enterprise design systems, and digital service platforms are a plus.
• A growth mindset and high learning agility.

Ready to make your comeback?

We'd love to support your return to work and help you thrive in your next chapter. To learn more about the Career Comeback Program, visit our program page.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Advertising End Date: 09/11/2025