Indoor Skydiving Flight Instructor

About iFLY Brisbane

iFLY is an experiential entertainment company that created modern indoor skydiving. We make the dream of flight a reality by giving our customers "wings" in a safe and reliable environment.If working in a fun, exciting, dynamic and cooperative environment and bringing joy to kids & adults of all ages motivates you, then working at iFLY is for you. We hire people who want to work for a values-driven company; people who strive for excellence; people who are committed; people who love people and can help us deliver our mission "To deliver the dream of flight to everyone"

About the Role

An iFLY Flight Instructor conducts training classes, assists customers during their flights, and enthusiastically promotes the sport of body flight. The main job of a Flight Instructor is to facilitate a safe and enjoyable flight experience for the customer.

Duties and Responsibilities

Day to day responsibilities will include, but are not limited to: promoting customer's safety while flying, providing excellent customer service, up-selling and sales, coaching, controlling the wind-tunnel, cleaning and maintaining the facility, and conducting the daily run-up inspection.

• Meeting and greeting customers with world-class customer service
• Training and teaching the class
• Gearing up and de-gearing customers
• Safely flying customers in the wind-tunnel
• Coaching novice and advanced flyers
• Controlling the wind-speed of the wind-tunnel
• Taking photos
• Up-Selling iFLY products and services, including return flyer vouchers, additional flight rotations, and media
• Cleaning

Additional Customer Service duties may include:

• Checking in guests
• Making reservations
• Answering phone calls

Work Experience and skills

• No previous skydiving or indoor skydiving experience required.
• Minimum 2 year commitment.
• All training for the role will be paid and provided and applicants must be available mid Aug to complete the training.
• We will also be accepting applications from experienced instructors who have worked at other tunnel locations.
• Must be of reasonable fitness as the role can be strenuous on the body. A fitness will be required prior to the Instructor course.
• Strong customer service background.
• Experience in coaching or teaching.
• Experience in a tourism, leisure or sports facility
• Experience working with children & adults.
• Have a working with children's check (or the ability to obtain one)
• Sales experience

Schedule:

• Evening shift
• Morning shift
• Public holidays
• Weekend availability

Supplementary Pay:

• Commission
• Overtime pay
• Penalty rates

Experience:

• Customer service: 2 years (Preferred)
• Sales: 1 year (Preferred)

Job Type: Full-time

Pay: From $25.85 per hour

Benefits:

• Employee discount

Experience:

• Sales: 1 year (Preferred)
• Customer service: 2 years (Preferred)

Work Authorisation:

• Australia (Preferred)

Work Location: In person