Student Connect Officer

11 hours ago

Gold Coast, Queensland, Australia Griffith University Full time $73,623 - $77,680
Company Description

Student Connect provides administrative support and services to students across the lifecycle, from admission to enrollment, fees management, timetabling, and examination management to graduation. A network of campus-based Student Centres provides front-line inquiry services to undergraduate and postgraduate coursework students. Student Connect also provides business leadership for the University's suite of student systems and e-service solutions.  

Job Description
  • This position is similar to that of a call centre, and includes providing front-line inquiry services to undergraduate and postgraduate coursework students, delivering high-quality face-to-face and phone services.  
  • As part of our front-line team, take a high volume of phone calls each day, alternating with taking face-to-face enquires at the front counter and responding to emails. 

These positions are diverse, fun, and dynamic front line student interfacing roles.

The team are close-knit and provide support and opportunities to develop your career.  

If this sounds like an exciting and environment to you, you can gain great job satisfaction as you assist Griffith's students on their academic journey. We will offer an intensive training package which will ensure you succeed in the role.

About you  

  • You are a highly motivated and enthusiastic professional with exceptional customer service skills who has worked in a busy and fast paced customer service environment. 
  • You have excellent communication skills, a commitment to providing high-level customer service and the ability to multi-task and provide accurate advice in a busy environment.  
  • You have good IT skills, including Microsoft Office.  
  • Experience working with students in a tertiary environment or a call centre will be highly regarded, but it is not compulsory  

Salary & Benefits 

  • This is a continuing HEW 4 level position with a base salary range $73,623 - $77,680 per annum + 17% superannuation. You will primarily be based at the Griffith University Gold Coast campus. As Griffith is a multi-campus University you may be required to work across other campus locations 
Additional Information

Please submit your application online and ensure your application includes the following: 

  • A cover letter outlining your suitability for the role. It is important that you refer to the "About you" section in the job description above in your cover letter. For information on the position, please see the Position Description. 
  • Current curriculum vitae / resume, including name and contact details. 

Applicants must have Australian work rights (there is no sponsorship offered for these positions).

Closing date: Sunday 23rdNovember 2025 at 11:59pm AEST. 

Interviews: Should you be shortlisted for interview, we will contact you. Interviews will be held in person at Griffith University's Gold Coast campus on the 2nd or 3rd December 2025.

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