Service Coordinator

About Us:

Am Coil is a family-owned and operated business based in Silverdale, NSW. We specialise in servicing commercial kitchens across New South Wales and the ACT, including cafes, restaurants, and other hospitality venues. Our services include the professional cleaning and maintenance of kitchen exhaust systems, laundry exhausts, kitchen filters, and HVAC systems.

Position:

Full-Time Service Coordinator – NSW Exhaust Service Department

We are currently seeking a motivated and highly organised Service Coordinator to join our NSW exhaust service department. This full-time role is integral to the smooth operation of our service delivery and team coordination.

Key Responsibilities:

• Coordinate and schedule routine and ad-hoc services by phone and email, ensuring timely and efficient delivery of services to clients across NSW and ACT.
• Act as the primary point of contact for customer service enquiries, providing professional and timely assistance.
• Manage daily scheduling and rostering of the NSW service technicians and their respective teams.
• Conduct stocktakes of technician consumables, manage inventory levels, and ensure timely distribution of supplies.
• Maintain clear and consistent communication with field technicians regarding upcoming and completed jobs.
• Prepare and distribute SWMS (Safe Work Method Statements), and assist with job site inductions as required.
• Coordinate and participate in monthly toolbox meetings with NSW team leaders and managers, addressing safety, process updates, and team feedback.

Additional Responsibilities May Include:

• Monitor job completion reports and follow up on outstanding or incomplete services.
• Assist in generating reports for compliance, safety, and performance metrics.
• Maintain service records and documentation within company systems (e.g., CRM or scheduling software).
• Support the operations manager with administrative tasks and operational planning.
• Liaise with clients to gather feedback and improve service quality and efficiency.
• Contribute to the continuous improvement of internal processes and procedures.

Skills & Experience:

• Previous experience in a scheduling, coordination, or operations support role (ideally in field services or facilities management).
• Strong organisational and multitasking abilities.
• Excellent communication skills—both written and verbal.
• Proficiency in Microsoft Office and scheduling/CRM software.
• A proactive and problem-solving mindset with a strong customer service orientation.