Customer Service Admin Support Officer

• Competitive benefits while working with the most breath-taking parts of NSW
• Work-Life Balance: Monday to Friday with minimal out-of-hours work
• Generous leave provisions: Up to 5 weeks of annual leave as well as flex leave

Summary

Join our dynamic Customer Service team at Local Land Services to provide high quality support to our Western stakeholders in the Balranald region.

• 38 hours per week

• Ongoing opportunity

• Location: Balranald

• Salary starting from $84,659 plus super and leave loading

About the role

The Customer Service Administration Officer provides high quality records management, front-line customer services, and triage customer enquiries on a wide range of agricultural, natural resource management, biosecurity, emergency management and other management issues within the responsibilities of Local Land Services.

We are looking for an individual who can:

• Provide a consistent high-quality front-line customer service including initial advice, information, guidance, escalating and redirecting issues as required, and manage customer information to ensure confidentiality, accuracy and integrity
• Provide receivable services including cash receipting, debt management, raising rate payer tax invoices and financial reconciliations in accordance with agency standards and procedures.
• Provide a range of administrative services, including but not limited to board support, records management using computer systems, routine correspondence, meeting and event coordination, and procedural improvement to support the effective operation of the local team
• Collect and compile data to support information flow and inform decision making and to enable an environment of continuous improvement
• Provide feedback and information on customer service activities and manage feedback and complaint resolution processes
• Support the local area to implement plans, designed to engage with customers, and enhance the understanding of the functions of LLS
• Fulfil identified roles in biosecurity emergencies in local and state levels operations as directed by appropriate delegated managers.

About You

To be successful in this role, our ideal candidate will have the following:

• Experience in following Records Management processes
• Attention to detail and proven ability to prioritise your tasks
• Enjoy working as part of a team, but also able to work autonomously as required
• Bring your organisational skills to become part of this friendly team environment
• Enjoy a variety of tasks and an ability to swiftly change between tasks as required
• Flexible work hours available (upon negotiation)

About Us

Local Land Services (LLS) is an Executive Agency of the Department of Regional New South Wales. It provides quality, customer-focused services to landholders and the community across New South Wales. This regionally based organisation brings together a wide range of service and advisory functions including agriculture, biosecurity, natural resource management, land management, biodiversity, emergency services and private native forestry.

Our team is there when it matters, on the ground helping landholders with knowledge, networks and local experience. See more about our Region: Western - Local Land Services

Applying for the role

Apply online by submitting a current resume (max 4 pages) and brief cover letter (max 2 page) that outlines your skills and experience relevant to the role. Flexible working arrangements may be available.

For more information about the role, click here to review the Role Description

Additionally, if you would like to hear more about this role, please contact Rebecca Ferry, Customer Service Coordinator, email - or call

Please note: This position has been advertised in recent recruitment campaigns. Applicants who have applied within the past six months need not reapply, as their applications have been considered in accordance with our selection principles.

Closing Date: Sunday, 21 September 2025 at 11:55pm

As part of our team, you will be able to:

• Deliver with impact. You are empowered and trusted to create impact through exposure to cutting edge projects and research, career defining opportunities, and get to be part of a team creating sustainable solutions that will leave a legacy.
• Connect to what matters. We are all about forming deep community relationships, fostering our passionate and connected teams. It is central to our work to support a true sense of belonging across the team.
• Live your way. From bringing your whole self to work, through to designing flexibility, that fits you and the team, at Regional NSW you will be able to find the balance that works for you.

Diversity, Equity and Inclusion

At DPIRD, we are committed to fostering a diverse, equitable and inclusive workplace that reflects the communities we serve. We welcome applications from people of all backgrounds – including, but not limited to, gender, age, ethnicity, cultural heritage, disability, religion and sexual orientation.

DPIRD is a proud Disability Confident Recruiter, Family Inclusive Employer and Carer Friendly Employer

We are committed to ensuring every stage of the recruitment process is accessible and free from barriers. If you require adjustments or information in an alternative format to participate, please contact or the hiring manager listed for a confidential discussion.

We also understand that work is just one part of life. Our Family Inclusive Employer and Carers + Employers Accreditations reflect our commitment to supporting employees to balance work and family responsibilities.

Additional Information

The successful applicant in this role may be required to undergo a police check, health assessment and/or other assessments as required.

A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next eighteen months.