Customer Service Representative

3 days ago

Wagga Wagga Riverina, Australia Southland Supply Group Full time $45,000 - $60,000 per year

About the business:

Southland Supply Group is a family owned Safety & Industrial Supply Company, with branches in Sydney, Melbourne, Adelaide, Canberra and Wagga. We have built a reputation as the market leader in the construction and industrial supplies sector, providing complete customer solutions through a unique capability in having the complete one-stop supply package. We work with a variety of construction & civil companies, infrastructure developers, manufacturers, and various government agencies.

The company is founded on a solid base of core values, which include Knowledge, Performance, Honesty and Integrity.

We base our supply package on the following key strengths:

Customer Focused Service

Large Stock Holdings

Express Delivery Systems

Dedicated After Sales Support

Constant Research And Development

A Proven Performance Record

Competitive Pricing

The Perfect Balance; between big company value and small company service.

A fantastic opportunity has become available for an organised and detail-focused person to join our Wagga team as a Customer Service Representative (Full-Time).

About the role:

Reporting to the Branch Manager, you'll be a key point of contact for customers and the sales team. This role is predominantly computer-based—processing orders, preparing quotes, and assisting reps with pricing, follow-ups, and customer updates. Accuracy and timely communication are critical.

Responsibilities:

  • Process customer orders and backorders with high accuracy (email/phone/online)
  • Prepare, price and revise quotes; convert quotes to orders
  • Assist sales reps with quote requests, product info, ETAs and follow-ups
  • Provide professional and timely customer service via phone and email
  • Check stock availability, lead times and alternatives; liaise with suppliers where needed
  • Maintain clean customer data and notes in our systems (CRM/ERP)
  • Raise returns/credits paperwork and coordinate resolutions
  • Support basic invoicing/admin tasks and daily end-of-day checks
  • Work safely and in accordance with Southland processes and systems
  • Contribute to a strong safety and continuous-improvement culture

Things we are looking for:

  • Exceptional attention to detail and accuracy in data entry
  • Previous experience in customer service, order entry or internal sales (industrial/trade supply advantageous)
  • Strong written and verbal communication; confident phone manner
  • Proficient with MS Office and comfortable learning new systems (ERP/CRM)
  • Organised self-starter who manages time and priorities well in a fast-moving environment
  • Team player with a practical, "can do" approach to problem solving
  • A current driver's license (preferred)

Benefits and perks:

  • A salary package that is commensurate with your skills and experience
  • A positive work environment where your contribution is recognized and valued
  • Potential for advancement within the branch and the company
  • Ongoing professional development and training

To Apply:

Please submit your CV and a brief cover letter outlining your experience and suitability for the role.

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