Receptionist

About Us:

At earLAB, we're dedicated to redefining ear health and hygiene. As a modern, independent clinic in Footscray and Richmond, we've been making waves in the Audiology industry since 2018. Our mission is to enhance ear care and hearing health, and we're passionate about creating positive impacts on our clients' lives.

The Opportunity:

This is a long-term, ongoing position best suited for individuals seeking stable, part-time employment. Due to the nature of the role and business confidentiality, we require someone with consistent availability and long-term commitment.

We are looking for you - a part-time (with possiblity 1 floating/cross-over day), matured, bubbly, experienced and compassionate receptionist working across two office to join our already fantastic team. We are looking for someone, who has experience managing client's appointments, coordinating services and working closely with our Audiologists, you'll help manage client interactions and support the smooth operation of our office. Fluency in other languages would be favourable as to cater to some of our lovely client base.

You'd be perfect for our team, IF:

• Excellent phone and customer manner
• Excellent time management skills
• Excellent customer service skills
• Excellent attention to detail
• Friendly & presentable
• Self motivated & good work ethic
• Leadership qualities
• Quickly Adapt: Adjust priorities and strategies in response to new demands or shifting circumstances, demonstrating flexibility while still meeting deadlines and team goals
• Maintain Focus: Keep attention on the task at hand, even when distractions or new challenges arise, ensuring that the quality of work doesn't suffer.
• Problem Solve Under Pressure: Approach problems with a clear and methodical mindset, focusing on solutions rather than stress, and providing reliable resolutions even in high-pressure situations
• Stay Composed: Maintain a level-headed approach when faced with sudden challenges or unexpected changes, ensuring that tasks are completed efficiently without panic. Ability to stay calm and adjust to unexpected situations or changes in a fast-paced work environment
• Organisational Skills: The ability to stay organised and keep track of various projects, files, and schedules ensures that nothing gets overlooked and helps maintain an orderly work environment
• Proactive: Someone who doesn't wait for instructions but instead takes initiative and anticipates needs before they arise can significantly improve efficiency
• Resilience: An admin staff member who is resilient can handle stress, learn from feedback, and bounce back from setbacks without losing momentum

You will be required to:

• Meet and greet clients
• Building relationships with clients in a friendly manner
• Manage client inquiries via phone and email
• Managing and organising appointments, as well as coordinating follow-ups
• Answering phones
• Oversee office supplies and maintain a clean reception area
• Handle client payments and resolve billing issues
• Adjust priorities and strategies in response to new demands or shifting circumstances, demonstrating flexibility while still meeting deadlines and team goals
• Collaborate with team members
• Supporting additional tasks and responsibilities as designated by the manager or coworkers

Don't forget, we need:

• a team player
• excellent problem solver
• someone who is coachable; willing to listen
• strong communication skills (both verbal and written)
• adaptability

If you're excited about this opportunity and ready to join a forward-thinking team, click the APPLY link to submit your resume and a cover letter detailing your interest and qualifications.

Only shortlisted candidates will be contacted.Requirements:

Must currently reside in Melbourne.
Must have working rights in Australia.

Job Type: Part-time

Pay: $45,000.00 – $50,000.00 per year

Expected hours: 18 per week

Benefits:

• Employee discount
• Maternity leave

Schedule:

• 8 hour shift
• Every weekend

Supplementary Pay:

• Penalty rates

Application Question(s):

• Are you currently residing in Melbourne?
• Our clinic operates six days a week, including Saturdays. Are you available to work on Saturdays?
• In addition to Saturdays, are you flexible to work on other days, if needed?

Work Authorisation:

• Australia (Required)

Work Location: In person

Expected Start Date: 30/06/2025