Bistro Supervisor

9 hours ago

Melton Victoria Australia Essendon Football Club Full time $60,000 - $90,000 per year

Melton Country Club (MCC), part of the Essendon Football Club has a rare opportunity for an experienced customer-oriented Bistro / Functions Supervisor to work flexible part-time hours to assist with our busy bistro and functions trade.

  • Casual or part time position at 30 hours per week
  • Supportive and focused team
  • Attractive employee benefits

About the role

Reporting to our Duty Manager's and playing a key role in the team, you will work across the Club supporting all aspects of our Bistro and Functions trade. Responsibilities include:

  • Overseeing bistro and function wait staff
  • Rostering of appropriate staff for both bistro and functions
  • Servicing of bistro and functions
  • Ordering of bistro supplies
  • Liaising with the Functions Manager to ensure client needs are met
  • Setting and packing down of functions
  • Ensure customer satisfaction through promoting excellent service; respond to customer concerns tactfully and professionally.
  • Train new employees and provide ongoing training for all staff
  • Oversee health code compliance and sanitation standards

About you

With previous experience in a similar role, you exercise effective management skills, you are an excellent communicator, and most importantly, pride yourself on your ability to provide an exceptional level of service to our patrons. Your desire to be part of a team culture and the ability to thrive in a dynamic, fast paced environment whilst remaining calm under pressure will ensure your success in this role.

What we need from you

  • Available to work 30 hours per week with availability to include nights and weekends
  • The ability to work in a fast-paced environment.
  • The ability to stand for extended periods.
  • Competent with Excel & MS Word software
  • Have excellent communication skills.
  • Ability to oversee and direct staff.
  • Constantly show initiative.
  • Strong management skills.
  • Exceptional customer service skills.

Key Selection Criteria:

  1. Proven experience in hospitality supervision, ideally in a bistro, pub, or club environment, with the ability to lead, motivate and support a small team during service.
  2. Excellent customer service skills with a strong focus on delivering a positive dining experience and handling customer feedback or complaints professionally.
  3. Sound knowledge of food and beverage service operations, including food safety, stock control, and cash handling procedures.
  4. Flexibility to work across a rotating roster, including nights, weekends and public holidays, with a reliable and hands-on approach to service and problem-solving.

Applications must include:

  • A cover letter,
  • Your curriculum vitae/ resume
  • A document containing your responses to the Key Selection Criteria (applications will not be considered without this)

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