Customer Success Specialist

10 hours ago

Sunshine Coast Queensland, Australia Talent Matters Full time $80,000 - $90,000 per year
  • Established and evolving entrepreneurial consulting company
  • Collaborative team environment
  • Maroochydore location
  • $80 – $90K Super (pending experience)

Company Overview:

Our client is a consultancy and advisory organisation that operates within sport governance, planning and other sectors to better support organisations. They are on a growth journey, with a focus on AI and automation, to ensure continuous improvement and this environment will suit someone that enjoys a dynamic environment.

Position Overview:

This newly created Client Success Specialist role will ensure an exceptional client journey from initial contact through to project delivery and ongoing nurturing. This strategic role is crucial for scaling the business efficiently and will provide ownership over systems development and enhance client connection across the entire client lifecycle.

Key Responsibilities:

  • Provide comprehensive support to clients at every stage of their journey, including lead conversion, sales, onboarding, project delivery, and customer nurturing
  • Directly engage with clients to foster strong relationships and ensure their needs are met proactively
  • Oversee and complete all administrative and project management support tasks, ensuring smooth operations
  • Develop and meticulously document systems and processes, with a particular focus on optimising client interaction and project management workflows
  • Maintain the accuracy and currency of project tasks, checklists, CRM records, and Google Drive files
  • Proactively manage project scope and identify and address any variations to ensure successful outcomes
  • Manage a junior team member in the office, with the potential to oversee 2 additional offshore staff members

To be successful in this role, you will have:

  • 3 years of experience in an office management/project coordinator role
  • Experience coordinating multiple projects with conflicting priorities
  • A proactive and self-motivated approach, capable of taking initiative and solving problems independently
  • Adaptability and proficiency in working with various systems, including CRM platforms (Zoho suite, HubSpot, Salesforce or similar experience is highly valued)
  • Exceptional organisational skills and meticulous attention to detail
  • Ability to embrace working within an entrepreneurial environment that embraces change and continuous improvement

Benefits and Culture:

  • Based in Maroochydore, in modern offices with flexibility in working hours
  • Salary $80,000 to $90,000 plus Super, commensurate with experience
  • Opportunities for professional development and advancement within a growing company
  • A collaborative and supportive team environment
  • Regular team-building activities, including monthly lunches and quarterly team days
  • Onsite parking available and convenient access to public transport

How to Apply:

If you are a proactive, organised, and empathetic individual with a passion for client success and a desire to contribute to a growing, entrepreneurial business, we encourage you to apply now or call Annette for a confidential chat on and quote 'Client Success Specialist'.

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