Customer Success Specialist

15 hours ago

Sunshine Coast Queensland, Australia Talent Matters Full time $80,000 - $90,000 per year
  • Established and evolving entrepreneurial consulting company
  • Collaborative team environment
  • Maroochydore location
  • $80 – $90K Super (pending experience)

Company Overview:

Our client is a consultancy and advisory organisation that operates within sport governance, planning and other sectors to better support organisations. They are on a growth journey, with a focus on AI and automation, to ensure continuous improvement and this environment will suit someone that enjoys a dynamic environment.

Position Overview:

This newly created Client Success Specialist role will ensure an exceptional client journey from initial contact through to project delivery and ongoing nurturing. This strategic role is crucial for scaling the business efficiently and will provide ownership over systems development and enhance client connection across the entire client lifecycle.

Key Responsibilities:

  • Provide comprehensive support to clients at every stage of their journey, including lead conversion, sales, onboarding, project delivery, and customer nurturing
  • Directly engage with clients to foster strong relationships and ensure their needs are met proactively
  • Oversee and complete all administrative and project management support tasks, ensuring smooth operations
  • Develop and meticulously document systems and processes, with a particular focus on optimising client interaction and project management workflows
  • Maintain the accuracy and currency of project tasks, checklists, CRM records, and Google Drive files
  • Proactively manage project scope and identify and address any variations to ensure successful outcomes
  • Manage a junior team member in the office, with the potential to oversee 2 additional offshore staff members

To be successful in this role, you will have:

  • 3 years of experience in an office management/project coordinator role
  • Experience coordinating multiple projects with conflicting priorities
  • A proactive and self-motivated approach, capable of taking initiative and solving problems independently
  • Adaptability and proficiency in working with various systems, including CRM platforms (Zoho suite, HubSpot, Salesforce or similar experience is highly valued)
  • Exceptional organisational skills and meticulous attention to detail
  • Ability to embrace working within an entrepreneurial environment that embraces change and continuous improvement

Benefits and Culture:

  • Based in Maroochydore, in modern offices with flexibility in working hours
  • Salary $80,000 to $90,000 plus Super, commensurate with experience
  • Opportunities for professional development and advancement within a growing company
  • A collaborative and supportive team environment
  • Regular team-building activities, including monthly lunches and quarterly team days
  • Onsite parking available and convenient access to public transport

How to Apply:

If you are a proactive, organised, and empathetic individual with a passion for client success and a desire to contribute to a growing, entrepreneurial business, we encourage you to apply now or call Annette for a confidential chat on and quote 'Client Success Specialist'.

  • Customer Success Specialist

    1 week ago

    Sunshine Coast, Australia The Laundry Lady Full time $60,000 - $80,000 per year

    The Customer Success Specialist drives business growth by managing new customer booking enquiries and developing strategic partnerships. This role focuses on converting leads through our support desk, nurturing B2B relationships, and securing commercial contracts through tender applications, combining customer acquisition with business development to expand...

  • Customer Success Specialist

    1 week ago

    Gold Coast, Queensland, Australia Nutrition Warehouse Pty Ltd Full time $60,000 - $80,000 per year

    Location20 KOHL ST, UPPER COOMERA, QLD, 4209, AustraliaEmployee TypeFP - Full-time PermanentDescriptionWe're on the hunt for a Customer Success Specialist who's passionate about helping others, solving problems, and delivering wow-worthy experiences every timeLIFE AT NUTRITION WAREHOUSEWe are Nutrition Warehouse - Australia's leading and largest health and...

  • Customer Success Representative

    2 weeks ago

    Sunshine Coast, Australia Ingram Micro Full time

    **Description** - **Permanent Full Time Opportunity**: - ** Hybrid work model (3 days home, 2 days office)**: - ** Base yourself in the Sunshine Coast** Ingram Micro Cloud is a "startup like" business that is growing absurdly fast. We are the world's largest cloud platform provider, enabling any business to provide cloud solutions to anyone. We are committed...

  • Customer Success Representative

    2 weeks ago

    Sunshine Coast, Australia Ingram Micro Full time

    **Description** - **Permanent Full Time Opportunity**: - ** Hybrid work model (3 days home,2 days office)**: - ** Base yourself in Sunshine Coast** Ingram Micro Cloud is a “startup like” business that is growing absurdly fast. We are the world’s largest cloud platform provider, enabling any business to provide cloud solutions to anyone. We are...

  • Customer Lifecycle Specialist

    1 week ago

    Sunshine Coast, Australia The Laundry Lady Full time $80,000 - $120,000 per year

    Join the Laundry LadyJoin the Laundry Lady, Australia and New Zealand's fastest growing, award winning online marketplace for laundry, powered by our custom platform TimeBoss. Expanding our successful footprint across Australia and New Zealand, we are soon expanding our global reach into Canada, UK and beyond. We are seeking a Customer Lifecycle Specialist...

  • Customer Service Specialist

    1 week ago

    Sunshine Coast, Australia Kilcoy Pastoral Company Full time

    **ABOUT US** As a rapidly growing world-class organisation with a global footprint spanning every step of the food journey - join us to create food the world loves to eat! Our people are innovative, with a diversity of expertise, working together with our customers to create value at every opportunity. We are constantly looking for problem solvers who...

  • Customer Service Specialist

    1 week ago

    Sunshine Coast, Australia Kilcoy Pastoral Company Full time

    **ABOUT US** Kilcoy Global Foods (KGF) is a nature-to-plate company with a footprint spanning Australia, the United States and China. We partner with the world’s food industry to find new and better ways to source; prepare and serve delicious meat and seafood the world loves to eat. We believe our winning culture stems from the quality of our people and...

  • Customer Service Specialist

    1 week ago

    Sunshine Coast, Australia Kilcoy Global Foods Full time

    **ABOUT US** Kilcoy Global Foods (KGF) is a nature-to-plate company with a footprint spanning Australia, the United States and China. We partner with the world’s food industry to find new and better ways to source; prepare and serve delicious meat and seafood the world loves to eat. We believe our winning culture stems from the quality of our people and...

  • Process Specialist

    1 week ago

    Sunshine Coast, Queensland, Australia Critical Elixirs Full time $90,000 - $120,000 per year

    Company DescriptionCritical Elixirs is dedicated to creating sustainable and exceptional industrial solutions with the help of our expert elixir architects who can solve any challenge. Our mission is to eliminate downtime and waste by optimizing circular economies. We are committed to making a positive environmental impact by innovating and optimizing...

  • Customer Banking Specialist Relief Gympie

    1 week ago

    Sunshine Coast, Australia Commonwealth Bank Full time

    **Thorough training program to kickstart your banking career** - **Access to extensive employee benefits & discounts** - **Be part of a collaborative and high-performing culture** - Seeking 2x Customer Banking Specialist Relief to join our Gympie team! _ - _Must be Available for the following permanently rostered shifts / guaranteed hours: _Monday to Friday...