Showroom sales and administration

4 days ago

Gawler, Australia Aidacare Pty Ltd Full time $50,000 - $80,000 per year

About the role

In this unique role, you will be helping clients find Assistive Technology to improve their mobility and independence. You will build strong customer relationships through face-to-face service in our showroom by demonstrating product knowledge and equipment. Increasing sales and customer satisfaction by working with customers and their therapists and ensuring a positive experience.

Role Title:
Showroom Customer Service Consultant

Location:
MULTIPLE - Regency Park, Gawler, Modbury, Mount Barker, Morphett Vale

Hours:
Monday – Friday, Full Time Permanent

Reporting:
Diana Phillips – Regional Retail Manager

Essential Skills & Qualifications

  • Previous customer service or industry experience preferred, but not essential
  • Excellent verbal and written communication skills are essential
  • Adept at navigating computer systems to manage customer interactions and records
  • Ability to remain composed in a fast-paced work environment and under pressure
  • Willingness to provide/obtain relevant checks due to interaction with our clients (e.g.: Police checks/NDIS Worker Screening check)

Duties & Responsibilities

  • Greet customers delivering excellent customer service with a sales-focused approach
  • Administration duties form 60-70% of the role with quoting, order processing and online customer correspondence.
  • Assist Allied Health Therapists in finding mobility equipment for their clients.
  • Resolve customer questions and concerns in an efficient manner - needs matching our product ranges to their individual needs.
  • Learn and stay up-to-date with our products and services, and use this knowledge to enhance customer experience
  • Assist customers with accurate and timely order placement, tracking, and processing, to encourage repeat business

Benefits

  • Employee discounts on Aidacare health equipment products and services
  • Quarterly incentive scheme
  • Employee Assistance Program to support mental wellness
  • Benefits package includes discounts for retail, insurance, gym and more
  • Comprehensive training program to equip you with the necessary skills and knowledge

How to apply

Please submit your application via Seek or message me via Linked in or email , Attn: Diana Phillips. Join our team at Aidacare and help us create memorable experiences for our valued customers

About the company

Aidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia.

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