Regional Business Development Partner

Work options: Hybrid

• Illawarra/Shoal Heaven-based role with potential reallocation of the ACT region. Occasional travel required.
• Salary packaging + Motor vehicle allowance + Laptop + Phone
• Fast paced dynamic environment |collaborative and supportive culture

Collaborate with Regional Managers, frontline and operational teams, Quality & Safeguarding, Operational Performance, People & Culture, Learning & Capability, and other Corporate Services.

The Regional Business Development Partner plays a key role in identifying and pursuing new business opportunities and driving customer acquisition across Aruma's Home & Living, Community, Children's Services, and Therapeutics portfolios. This role is instrumental in promoting a positive customer experience while collaborating across all areas of Aruma to implement sustainable, financially viable supports that empower people to live the life they want and choose.

Ideally, You Will Have:

• Experience interpreting NDIS Plans to support tailored service delivery.
• A strong background in business development or sales within the disability sector.
• Ability to work across Supported Independent Living (SIL) and Flexi Home environments.
• Support Coordination experience, with strengths in customer engagement and planning.

A day in the life of a Regional Business Development Partner…

• Respond promptly to qualified customer enquiries and maintain accurate records from initial contact through to onboarding.
• Build and manage a customer pipeline and contact database.
• Coordinate application and onboarding documentation for new customers.
• Collaborate with internal and external stakeholders to ensure best practice outcomes.
• Establish strong relationships with customers, families, carers, service providers, and community members.
• Represent Aruma at networks and promotional events, sharing insights and learnings.
• Promote services to attract new customers and track enquiry outcomes for reporting.
• Identify regional opportunities and communicate them through clear reporting.

What You Need to be Successful in this Role…

• Tertiary qualification in Business Management or a related field.
• 3+ years' experience in business or customer service management.
• Proven background in customer-facing roles within values-driven organisations.
• Experience in cultural change and workforce capability building.
• Strong community engagement and relationship-building skills.
• Solid understanding of contemporary Disability Services and person-centred approaches.
• Excellent communication skills, adaptable to diverse audiences.
• Proactive, goal-oriented, and confident in decision-making.
• Skilled in managing multiple tasks, meeting deadlines, and working independently.
• High computer literacy and comfort with technology.
• Empathetic, customer-focused, and business-savvy.
• Experience in the Disability Services sector.
• Business development or sales experience.
• Strong business acumen and ability to connect with people from all walks of life.

Benefits of working with Aruma

• Competitive Salary Package: Be rewarded for your hard work with an attractive salary, plus a phone and laptop.
• Salary Packaging: Increase your take-home pay. Access to NFP salary packaging up to $15,900 for living expenses and additional $2,650 for meal and entertainment expenses each year tax free. Salary Packaging Calculator | Accesspay
• Continuous Learning Opportunities: Work alongside industry-leading professionals who are dedicated to helping you excel and advance your career.
• Work-Life Balance: Enjoy the freedom to create a flexible schedule that fits your lifestyle, with options that put you in control.
• Supportive Team Environment: Focus on what you do best, with strong operational and administrative support behind you every step of the way.
• Incredible Perks: Fitness Passport and confidential counselling through our Employee Assistance Program, we take care of our team.
• A Culture Like No Other: Be part of a vibrant, positive work environment filled with team-building activities and a strong sense of community.
• Call to Action: Join Aruma, where your career journey and well-being are our top priorities.

About Us

Aruma is a leading Australian for-purpose, values-driven organisation dedicated to helping people with disabilities live the life they envision. Operating across Eastern Australia, Aruma supports over 5,000 individuals, employs more than 5,000 staff, and boasts an annual turnover of around $500 million. The organisation is undergoing significant transformation as the NDIS and social and technological advancements reshape the landscape of disability support in Australia. Aruma | Disability services. Putting you first.

Ready to make a change? Apply Now

Only applicants with the right to work in Australia will be considered. Shortlisted applications will be required to undergo pre-employment probity checks. We will be actively shortlisting during the advertising period and reserve the right to close this advert prior to the advertised date.

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