E-Commerce Manager

5 days ago

Prahran, Victoria, Australia Feathers Full time $70,000 - $80,000 per year

Role Overview

The E-Commerce Manager will be responsible for managing and optimising Feathers Boutique's online store, driving performance, and overseeing the end-to-end customer journey. This role requires both strategic thinking and hands-on execution, with a strong focus on operational efficiency, collaboration across teams, and delivering measurable results.

Key Responsibilities

  • E-Commerce Management
  • Oversee the daily operations of the Feathers Boutique website and back end.
  • Manage product uploads, descriptions, imagery, and merchandising.
  • Monitor and enhance website performance, ensuring an excellent customer experience.
  • Implement improvements and innovations to drive online sales and engagement.
  • Loyalty Mangement
  • SEO Maintenance
  • Order Management & Fulfilment
  • Oversee the online order process from purchase to delivery.
  • Manage and support the online fulfilment team, identifying efficiencies and cost savings.
  • Maintain service excellence with a customer-first mindset.
  • Collaboration & Communication
  • Work closely with Marketing to align promotions, campaigns, and communications.
  • Partner with Design to ensure new collections are launched seamlessly online.
  • Collaborate with the Executive team on business priorities and digital strategy.
  • Reporting & Analytics
  • Produce weekly and monthly reports on online sales, traffic, and customer insights.
  • Analyse data to identify trends, opportunities, and areas for improvement.
  • Provide recommendations to drive growth and profitability.

Skills & Experience

  • Proven experience in e-commerce management, ideally within the fashion or retail industry.
  • Strong knowledge of E-Commerce platforms, experience with Shopify and/or Retail Express.
  • Excellent organisational and project management skills with a keen eye for detail.
  • Strong analytical skills with the ability to interpret data and translate insights into actions.
  • Demonstrated leadership experience, with the ability to guide a team.
  • Excellent communication and collaboration skills across departments.

Why Join Us?

  • Be part of a proudly Australian fashion brand with a rich history and exciting future.
  • Work in a supportive, collaborative, and creative team environment.
  • Opportunity to take ownership of the e-commerce function and make a measurable impact.

Job Types: Full-time, Permanent

Pay: $70,000.00 – $80,000.00 per year

Work Authorisation:

  • Australia (Preferred)

Work Location: In person

Application Deadline: 30/09/2025

  • Admin & Customer Support Coordinator Prahran, VIC

    5 days ago

    Prahran, Victoria, Australia MAPM INTERNATIONAL Full time $50,000 - $80,000 per year

    About UsMAPM is a leading independent footwear supplier, proudly operating from Prahran, Melbourne since 1996. From our humble beginnings, we've grown into a dynamic business, expanding across retail, wholesale, and online with our beloved brands - Wild Rhino, NUDE, SJ, SAYSO & Clarks. As we continue to expand our reach in Australia and New Zealand, we are...

  • Marketing Coordinator

    2 weeks ago

    Prahran, Australia Absolute Immigration Full time

    **About Us** With over 20 years of delivering immigration solutions, Absolute Immigration is known as a trusted advisor to a diverse range of clients. Our people-first approach filters through our team culture and directly to our valued clients and applicants who are the ultimate purpose of our organisation. We are all about helping people and helping...

  • Parent Mentor

    2 days ago

    Prahran, Australia Workskil Australia Ltd Full time

    **Be part of an exciting new** program** **Work a 9-day fortnight** **M**ak**e** a genuine impact**helping parents & carers** of young childre**n** **Salary Packaging options** We are the nation’s largest not-for-profit employment services provider, and for over 40 years, we’ve helped individuals find work and achieve sustained financial and social...

  • Scrum Master

    5 days ago

    Prahran, Australia mod.io Full time

    **Your purpose (how you help mod.io)** You enable us to deliver industry leading features at the right time, across our in-game tech stack. Features that make UGC success massive and repeatable for every game using mod.io. You do this by managing the delivery of the prioritised work for our in-game tech which includes plugins for major game engines such as...