E-Commerce Manager

Role Overview

The E-Commerce Manager will be responsible for managing and optimising Feathers Boutique's online store, driving performance, and overseeing the end-to-end customer journey. This role requires both strategic thinking and hands-on execution, with a strong focus on operational efficiency, collaboration across teams, and delivering measurable results.

Key Responsibilities

• E-Commerce Management
• Oversee the daily operations of the Feathers Boutique website and back end.
• Manage product uploads, descriptions, imagery, and merchandising.
• Monitor and enhance website performance, ensuring an excellent customer experience.
• Implement improvements and innovations to drive online sales and engagement.
• Loyalty Mangement
• SEO Maintenance
• Order Management & Fulfilment
• Oversee the online order process from purchase to delivery.
• Manage and support the online fulfilment team, identifying efficiencies and cost savings.
• Maintain service excellence with a customer-first mindset.
• Collaboration & Communication
• Work closely with Marketing to align promotions, campaigns, and communications.
• Partner with Design to ensure new collections are launched seamlessly online.
• Collaborate with the Executive team on business priorities and digital strategy.
• Reporting & Analytics
• Produce weekly and monthly reports on online sales, traffic, and customer insights.
• Analyse data to identify trends, opportunities, and areas for improvement.
• Provide recommendations to drive growth and profitability.

Skills & Experience

• Proven experience in e-commerce management, ideally within the fashion or retail industry.
• Strong knowledge of E-Commerce platforms, experience with Shopify and/or Retail Express.
• Excellent organisational and project management skills with a keen eye for detail.
• Strong analytical skills with the ability to interpret data and translate insights into actions.
• Demonstrated leadership experience, with the ability to guide a team.
• Excellent communication and collaboration skills across departments.

Why Join Us?

• Be part of a proudly Australian fashion brand with a rich history and exciting future.
• Work in a supportive, collaborative, and creative team environment.
• Opportunity to take ownership of the e-commerce function and make a measurable impact.

Job Types: Full-time, Permanent

Pay: $70,000.00 – $80,000.00 per year

Work Authorisation:

• Australia (Preferred)

Work Location: In person

Application Deadline: 30/09/2025