Uniform Solutions Specialist

Uniform Solutions Specialist

Full-time Hybrid (3 days in office, 2 days WFH)

Salary: $70,000 per year + Commission 

About us:

At Entity Brands, we ignite confidence in businesses through personalised uniform solutions.

With over 20 years of experience and the exclusive license of leading brands like Nike, Chef Works, Ogio, and Port Authority, we offer a wide selection of quality uniforms to meet customer needs.

Whether their business is in hospitality, corporate, fitness or any other industry, our expertise ensures their team looks and feels their best.

Our values:

• Relationships:

Being positive and upbeat, embracing challenges, and conveying an assured attitude.
- Authenticity:

Genuine, trustworthy, engaging and direct. We're focused on giving our customers the insights, advice and support they need to achieve their desired outcomes.
- Passion:

Be connection-oriented, people-focused, and thoughtful about a customer's needs.
- Knowledge:

Build trust and expertise with our customers. Position yourself as a thought leader, knowledge sharer, and advisor.

If these match your values, our team will be the perfect place for you to develop and succeed, so let's make this happen.

About the Role:

We're looking for a driven and proactive Sales professional to join our team as a Uniform Solutions Specialist. If you're keen to grow your career in Sales and have a passion for building relationships with customers and offering solutions, we'd love to hear from you

Your role will include:

Identifying potential long term customers and opportunities 

Establishing yourself as a point of contact for new B2B customers

Establishing contact with inbound opportunities and offering product advice and solutions for their uniform requirements. This process can involve:

• Preparing a proposal including product selection advice and quoting.
• Consulting with the Sales Coordinator to offer the customer advice on decoration. E.g. Embroidery or Screen printing.
• Overseeing opportunity to close deals and delegating repeat orders where appropriate.
• Passing on relevant service tasks to the service team as well as dealing with escalations.

Outbound contact with existing customers to identify opportunities

Ensuring Customer Data is up to date in CRM.

Visiting existing and potential customers within the Sydney Area (possibly interstate) as well as Showroom appointments with Corporate customers.

Why Us?

We're shaking loose the constricting top-down org chart in favour of a cross-departmental, one-team approach. We work together to facilitate the customer's journey and experience.

You'll build a career with active development and succession planning. It's a long-term partnership.

It's a team of personalities, and that's how we like it; you're an individual, and we treat you as such.

The office is 15 minutes walk from Redfern or Green Square station, with parking available, and we're Monday-Friday office hours.

We've got our most exciting years coming up; be a part of an incredible journey.

What You Need:

We're looking for someone with experience in a similar role and possesses the following:

• Love working with people (customers and colleagues)

. You enjoy hearing the inbox ding, phone ring and doors swing.
- A

service mindset

. You're there for your customers and colleagues, recognising them as individuals and tailoring your service appropriately.
- A

great phone and email manner

. The role is about communication, we have our system, but we want you to add the magic touch.
- Software understanding

. You'll need to learn new software systems. Experience in ticketing software and CRM would be highly regarded. We use Zendesk, Netsuite, Shopify and Aircall.
- Organised

. We're a successful and busy place, and it's much more fun if you know how to stay on top of things.
- Strong attention to detail

. We depend on one another.