Community Engagement Coordinator

Community Engagement Coordinator – Port Macquarie, Mid North Coast

Want to make a difference? Join the New Horizons team as a Community Engagement Coordinator and work within our Program in MNC Region.

About the Role

This role provides support and works in partnership with people living with disability to live in a SIL property in the way that they want to.

We empower our customers by supporting them to build independence, identify and achieve goals, engage in activities of daily life, and encourage genuine connections within the community.

To work with us you have a positive, authentic, inclusive personality which you bring to work with you every day.

Key Responsibilities

New Horizons is in search of a Community Engagement Coordinator at Port Macquarie within a SIL property. In this role you will be responsible for;

• All new customers receive a site induction and welcome pack is provided.
• Design in consultation with customers, a fortnightly menu. This can be done as part of the house meetings and should form part of the agenda
• Management of chemicals on site including completion of related documentation
• All service vehicles have first aid kit audits completed and records are stored appropriately
• Complete the quarterly safety audits and identify corrective actions including, where relevant, raising of maintenance requests
• Provide ongoing education and training on the reporting requirements of hazards and WHS matters
• Manage & monitor the "customer medical appointment scheduled" and review doctor visit forms following each visit
• Visiting health professional form completion and storage

What our customers want from you:

We took the time to ask our customers what they think makes a great support worker. "How do you compare to their ultimate wish list?"

Our customers would like you to be; Punctual, friendly, outgoing, non-judgmental, flexible, guided by lived-experience, persistent, balanced, empathetic and practical.

Our customers also want you to know when to motivate, when to challenge, and when to stop

What you will bring to the role:

• Minimum Cert III in Disability, mental health, Peer Work, or equivalent
• Valid NSW Drivers License (Class C), with ability to drive large cars and/or vans
• Willingness to obtain an Australian Federal Police Check, NSW WWCC and NDISWC to meet New Horizons employment criteria prior to commencing with us.
• A strong set of values that guides your work, incorporating our organisational values of passion, integrity & respect.
• Great computer skills with proven ability to use microsoft office and customer relationships management systems.

Why join New Horizons and amazing benefits we offer?

• New Horizons pays above the award & penalty rates
• Fitness Passport – Discounted gym membership
• Employee Assistance Program (EAP) for employees and family members.
• Paid Parental Leave: Comprehensive leave to support growing families.

At New Horizons, we are passionate about creating a unified organisation where our teams work seamlessly together to deliver exceptional service that enhances the lives of our customers while at the same time improving employee experience and career development opportunities. We align our work with our organisation's values - fostering a culture of collaboration, trust, and accountability. As part of our team, you'll be empowered to take initiative and use your talents to improve the lives of our customers. Together, we are a community committed to transforming lives through our services, embracing challenges with creativity and adaptability for lasting positive impact.

How to Apply

Please apply now – our application process is mobile friendly.

For related queries or questions please feel free to contact the recruitment team on

Due to high volume of applications, only shortlisted candidates will be contacted

IMPORTANT: New Horizons is an equal Opportunity Employer, and our people represent the community which we service. We invite all the applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds. Due to the specific support needs of the customer base and the inherent program requirements, there is a genuine occupational requirement for female applicants to apply, under the exception clause of the NSW Anti-Discrimination Act 1977 – Section 31.

New Horizons values diversity and encourages applications from people from all walks of Life. Our vision is to see happy inclusive communities work together in collaborative and inclusive ways to create opportunity and improve quality of life. Our workforce proudly reflects the local communities we connect with and support. New Horizons acknowledges all aboriginal and Torres Strait Islander peoples as the traditional custodians of the land.