Senior Specialist, Product Experience Design

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Product Experience Design

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

MasterCard is looking for brilliant and passionate Product and User Experience Designers to join its customer-facing global R&D / innovation services team - Digital Labs. Mastercard Digital Labs is a rapid-prototyping, piloting, and innovation design services team, working with Mastercard's global customer base of Fortune 500 companies, spanning all aspects of global commerce.
Overview.

We are looking for a highly skilled and creative Product Experience Designer to join our team. In this role, you will join a cross-functional team to deliver user-centered digital experiences across websites, platforms, mobile apps, and digital products. You'll work closely with product managers, developers, marketers, and content strategists to craft elegant, accessible, and conversion-focused interfaces that deliver real value to users.

Role
This is a hands-on role for someone who thrives on solving complex design challenges, is fluent in modern UX best practices, and can bring high-fidelity web and mobile design to life through systems thinking, HCD methodologies and a strong visual sense. Some key experiences required are that you are already a product and UX designer with a passion for product development and innovation.

Responsibilities:
In this client-facing position, you will:

• Lead the UX and visual design process for responsive web-based platforms, websites, and mobile apps from discovery to delivery across various projects.

• Create user flows, wireframes, interactive prototypes, and high-fidelity UI designs in Figma and equivalent tools.

• Experience creating and/or using a variety of design artifacts like personas, journey maps, user flows, scenarios and storyboards.

• Collaborate with developers and cross-functional team members to ensure designs are implemented accurately and meet accessibility standards (WCAG).

• Design responsive, mobile-first interfaces with attention to performance and scalability.

• Maintain and evolve design systems and component libraries in Figma or equivalent tools.

• Use analytics and feedback to refine designs and improve UX iteratively.

• Advocate for user needs while balancing business goals and technical constraints.

• Longer-term engagements such as detailed design iterations and prototyping for concept and usability testing, as well as pilot projects.

• Deepening Digital Lab's future design and innovation capabilities.

• Supporting regional growth and team needs.

Additionally,

• Ensure all projects are completed on time, on budget and to world class standards.

• Continuous learning and building capabilities in rapid prototyping.

• Proven ability to work on your own initiative and deliver results.

• Experience in Agile development with strong experience in design and visual design skills.

• Expert knowledge of mobile devices, web interfaces, and their capabilities.

• Prior experience in both start-up and corporate environments.

Desired experience and skills:
The ideal candidate for this position should have:

• 4-7+ years of experience in UX/UI design or web design roles, preferably in a digital-first environment.

• A strong portfolio showcasing responsive web designs, mobile app designs, user flows, and UX processes.

• Experience in creating and/or using a variety of design artifacts, for example personas, journey maps, user flows, scenarios, storyboards, sketches, and wireframes.

• Proficiency in Figma, Adobe XD, Sketch, or equivalent design tools.

• Solid understanding of HTML/CSS and familiarity with front-end development workflows.

• Experience with CMS-based design (e.g., WordPress, Contentful, Webflow).

• Familiarity with motion design, micro-interactions, or prototyping tools like Principle or Framer.

• Experience in B2B, SaaS, or e-commerce environments.

• Experience working in Agile/Scrum or with cross-functional teams.

• Knowledge of accessibility standards (e.g., WCAG 2.1) and inclusive design principles.

• Experience conducting user research and usability testing.

• Strong communication and presentation skills; ability to articulate design decisions to stakeholders.

• Knowledge of banking or financial products and services is a plus.

Others:

• Willingness to travel regionally (25%)

• Excellent verbal and written skills.

• Self-organized.

• Promotes team dynamics.

NOTE: Candidates go through a thorough screening and interview process. There is no need to include all preferred skills in the job description.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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