About the Role:

For our client, the Lending Associate is at the heart of relationships with their customers, working with this team based in Bella Vista, you'll provide a seamless home loan experience for their customers. The role supports their brokers by managing the end-to-end home loan process whilst seamlessly guiding their clients from application to settlement.

What you will do:

• Understand and manage the end-to-end process for home loan applications and manage the post approval process.
• Ensure home loan applications are complete and accurate, including loan application forms, property valuation reports, lodging pricing approvals and other required documents.
• Prepare credit submissions for new home loan applications and ensuring all data entry reflects information from source documents including the completion of online calculators e.g., Servicing and LMI Calculators.
• Place the customers at the centre of everything you do by providing exceptional service from the loan offer stage right through to loan fulfillment/funding, whilst continually ensuring customers become advocates of our client..
• Communicating with the clients and lender from submission to settlement.
• Liaising with clients, financial institutions, Accountants, Solicitors, Valuers, and other strategic alliances.
• Building positive relationships with customers, referrers, and other internal/external stakeholders.
• Ensuring compliance checks are completed in line with requirements.
• Managing settlement with lenders.

What you will have:

• Minimum 2 years' Banking or Finance experience as a Lending Associate/Lending Support Officer/Loan Writer or similar role in the mortgage or lending industry.
• Strong Mortgage Lending knowledge.
• Strong problem solving and analytical skills with a very high attention to detail
• A client-centric approach and the ability to naturally build relationships.
• Excellent attention to detail and accuracy in reviewing loan applications and supporting documents.
• Self-driven with high organisational and time management skills to meet deadlines.
• Strong ability to communicate (both written and verbal) with loan officers, assessors/underwriters, solicitors/lawyers as well Lender BDM's to achieve desired outcomes for all stakeholders, whilst simultaneously delivering a great customer experience.
• A real team-focused personality that embraces innovation.

What's in it for you:

• Competitive salary package + incentives
• Collaborative and supportive team and brand-new work environment
• Career development opportunities
• Work life balance