Allied Health Customer Experience Officer

3 days ago

Redcliffe, Australia Hiya Health Full time
Company Description

Hiya Health is a leading multidisciplinary health provider in South East Queensland, dedicated to delivering exceptional patient care through evidence-based practices. With nine state-of-the-art clinics, we offer services ranging from Physiotherapy and Exercise Physiology to Occupational Therapy and Dietetics.

At Hiya Health, we are committed to supporting your best life by enhancing your ability to function.  Our integrated, multidisciplinary approach to care provides a comprehensive path to improved health and well-being.

Job Description

About the Role

Hiya Health is seeking an Allied Health Customer Experience to join our Northside team.

Join our team in this vital part-time position. You will be scheduled to work 5 days a week, typically from 2:00 PM to 6:00 PM each day, for a core work week of 20 hours. Flexibility is key, as the role requires the ability to extend hours on occasion to provide essential coverage for staff sick leave and annual leave, with average weekly hours will range from hours with potential to increase when coverage is needed

If you thrive in a fast-paced environment and are passionate about making every client feel valued and cared for, we want you on our team  Embark on a rewarding journey where your enthusiasm and dedication create lasting impressions and meaningful connections  from the first point of contact, right through until they have met their treatment goals and beyond.

This role will support our team across the clinics, answering phones including scheduling appointments and managing inquiries to ensure smooth administrative operations. Your role encompasses providing friendly, accurate and timely information about our services, guiding our clients through navigating various funding models and being a friendly voice at the end of a phone scheduling in services. 

Duties & Responsibilities

  • Managing customer enquiries promptly and comprehensively (both via phone, email, sms and in person) in a fast paced environment.
  • Managing customer appointments (booking and modifying).
  • Communicating with customers to ensure they can attend their services
  • Optimising and managing external communication in a timely and efficient manner including EPC Referrals, DVA, WorkCover referrals, Reports & Doctors letters, NDIS plans and Service Agreements and reports etc.

About you

  • Exceptional Customer service skills and Administrative experience (essential)
  • Ability to obtain a Blue Card, NDIS Worker Screening ID (Yellow Card) and Police Check (essential)
  • Experience in medical reception, NDIS and other funding models (highly desirable)
  • Experience in using client management systems, email and Microsoft suite (highly desirable)
  • Be located in Australia and have rights to work in Australia

We look forward to receiving your application

Next Steps

Just click apply   If you would like further information, please contact Karen Hall via email: [email protected]

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