Knowledge Worker

You crave a career that pushes you, where you'll meet challenges head on and you're guaranteed to grow.

You're ready to help shape our narrative. Your expertise will amplify the impact of initiatives, foster public trust and ensure our stakeholders are engaged and empowered by what we do.

In this role, you'll:

Working within our People & Culture division at Sydney Trains, the primary purpose of our Knowledge Worker role is to help contribute to the delivery of high-quality bespoke workshops and events: preparing workshops, designing and creation of the Customer Central workshop environment, supporting the requirements on the day and producing materials and reports after the event.

The Knowledge Worker is an active and dynamic role in a fast-paced environment. 

The Knowledge Worker contributes to the overall success of the team's functions.

 
You will support the Facilitation Team in event design, delivery of the sessions and capture of the workshop outputs.

You will be an integral part of the design and creation of the workshop environment that best supports the success of each individual event.

About you

You will be managing the event elements (examples: space design, graphics, note-taking, graphic scribing, photography, videography, graphics, managing audio-visual equipment and knowledge inputs) throughout the delivery of the event including response to design changes as they occur.

You will also be taking the lead role in designing and refreshing the Customer Central space to create an environment that inspires collaboration, different thinking and ways of working.

You will take ownership of assisting with the development and maintenance of communication materials to provide effective promotion of Customer Central.

To be successful in this role you are a customer focused individual with great communication skills and will have had previous experience in a similar role, ideally within a government organisation.

This is a fast-paced role with changing priorities which means the successful candidate will need to be highly organised, reliable and flexible.

 
You will have the ability to manage and build relationships with a variety of stakeholders and have previous experience and proficiency in MS Office suite of products - Word, Excel & PowerPoint, SharePoint, Teams, Outlook and Adobe products.

Knowledge of and experience in the MG Taylor methodology (or similar methodologies) is highly desirable.

You will mostly work at the Customer Central Collaboration Hub in our Haymarket location, with some hybrid options when possible.

For more information on this position and business unit, view the role description.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.

Our trains and network are evolving to meet the needs of our customers now and well into the future. We're continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.

Join us

Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This is an in-person, on-site role.

What are you waiting for…? Connect with us.  Apply now

Applications close: 11:59 pm Wednesday 27 August 2025.

For more information about this role, please contact BEN..NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. 

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