Senior Support Engineer

• Take ownership of complex technical challenges in a values-led, high-performing MSP
• Competitive salary from $105,000 to $115,000+ depending on experience
• Supportive team culture with real growth, no ego, and strong leadership visibility
• Join a future-focused MSP delivering cloud, cybersecurity, and infrastructure excellence

The FOIT Way: High Standards, Low Ego

FOIT Group is a Sydney-based Managed Service Provider delivering end-to-end IT services since 2008. We're trusted by businesses across industries to provide secure, scalable, and strategic IT — from daily managed support to cloud, cybersecurity, and beyond.

What makes us different is how we work. We're a close-knit, high-accountability team that values outcomes over hierarchy. Leadership is visible and involved. Collaboration is genuine. And there's no red tape between a problem and its solution. At FOIT, you'll be part of a team that backs each other, shares knowledge, and celebrates success together.

For more information, visit:

Step In. Stand Up. Own It.

We're looking for a full-time Level 3 Support Engineer to join our Sydney CBD office. This senior-level position is ideal for someone with proven technical depth who's also comfortable guiding others and engaging directly with clients.

You'll act as the primary escalation point for infrastructure, networking and systems issues, while also leading client-facing projects and mentoring junior staff. The environment is fast-paced and varied, offering exposure to a range of enterprise technologies and vendor platforms.

Responsibilities include:

• Providing Level 3 support across cloud, infrastructure and systems
• Owning escalation tickets from the service desk (networking, security, systems)
• Leading cloud and on-prem projects including Azure and Microsoft 365 deployments
• Scoping solutions and providing pre-sales support with vendors
• Supporting junior engineers with day-to-day mentoring and technical guidance
• Managing and improving internal and client-side infrastructure environments
• Championing vendor platforms (e.g. Microsoft, N-able, SentinelOne, PRTG)
• Maintaining technical documentation and improving SOPs
• Conducting cybersecurity benchmarking (Essential Eight, NIST, Microsoft Secure Score)
• Supporting virtualised environments (Hyper-V, VMware, Windows Server)
• Writing scripts (PowerShell and/or Python) to automate and streamline operations
• Troubleshooting across web infrastructure (Windows, Linux, ColdFusion, PHP, IIS, NGINX)

Hit the Ground Supported

Your onboarding experience will be guided by senior leadership and technical peers. During your first few weeks, you'll:

• Work onsite to embed quickly with the team
• Receive structured onboarding on ConnectWise, Azure, Intune, and vendor tools
• Gain hands-on experience with current projects and infrastructure
• Begin handling escalations while learning our processes and client base
• Map out a personalised certification and skills growth plan
• Be integrated into a culture that supports feedback, initiative, and continuous improvement

We don't expect you to know everything — we expect you to get involved, stay curious, and keep raising the bar.

Your Toolkit: Technical, Tactical, Team Player

You're a self-directed engineer with a strong technical foundation and a focus on doing the job right. You're also a collaborator — someone who supports their team, communicates well, and enjoys being part of a growth-minded, quality-focused environment.

To qualify, you'll need:

• A TAFE or university degree in a relevant field
• 3+ Microsoft certifications
• 3+ years experience in a technical MSP or IT services role

You'll also bring:

• Advanced troubleshooting skills across Microsoft 365, Azure, Windows 10/11
• Experience with cloud and hybrid deployments (IaaS, PaaS, Office, Intune, Exchange Online, SharePoint)
• Deep understanding of network and security tools (firewalls, VPNs, switching, PRTG, SentinelOne)
• Confidence in virtualisation (Hyper-V, VMware) and scripting (PowerShell or Python)
• Exposure to development-side infrastructure support (PHP, ColdFusion, IIS, NGINX, Linux)
• Familiarity with pre-sales architecture and project delivery
• Excellent client-facing skills and the ability to communicate clearly with technical and non-technical audiences
• A strong commitment to teamwork, quality, and continuous improvement

Why People Join and Why They Stay

This role offers a competitive salary of $105,000 to $115,000, with flexibility to go higher for the right candidate.

You'll also receive:

• Employer-paid certifications and continuous training
• Exposure to enterprise-grade tech and vendor platforms
• Hands-on mentoring and leadership engagement
• Personalised career development pathways
• Supportive, close-knit team culture without bureaucracy
• Sydney CBD office location, currently undergoing a full renovation
• Regular social events and a collaborative team atmosphere

If you're ready to lead, learn, and make a difference — apply today and join FOIT Group.

---