Director, Member Experience

About the Role

CCIWA are seeking a
Director, Member Experience
to join our leadership team. In this role, you will drive growth, engagement, and brand elevation across CCIWA's membership, marketing, and events portfolios. You will be responsible for developing and executing strategies to significantly grow membership, enhance member value, and deliver a modern, high-impact member experience aligned with the organisation's strategic plan.

The Director will lead initiatives to define and embed a strong member value proposition, including oversight of key projects such as the Member Value Proposition Project, and drives innovation across platforms, content, and events to boost engagement and commercial outcomes. Working collaboratively with multiple business units, the role supports marketing, strategy development, major advocacy campaigns, and content creation, contributing to the organisation's overall innovation and strategic success.

This is a
full-time, permanent
position that will be based in the Perth CBD office.

Key responsibilities include:

• Strategic Leadership
  : provide strategic leadership across Membership, Marketing, and Events to deliver on CCIWA's strategic plan, driving initiatives that define and embed a compelling member value proposition while enhancing member experience through marketing, content, and events. Champions a member-centric culture, strengthens CCIWA's brand and market presence, and collaborates with the CEO and Leadership Team to shape organisational strategy and influence key cross-functional initiatives.
• Member Engagement
  : set the strategic direction for member acquisition, retention, and engagement across the entire member lifecycle, leading initiatives to enhance the journey from onboarding to renewal. Drive continuous improvement through data and feedback analysis, fosters collaboration across teams, and champions a strong culture of member-centricity throughout the organisation.
• Marketing & Content
  : oversee CCIWA's brand and content strategy to ensure a consistent and compelling articulation of its value proposition across all channels. Leads integrated marketing campaigns, manages content development and production, and uses performance insights to drive continuous improvement and alignment with member needs.
• Events
  : provide strategic oversight of CCIWA's events program to ensure alignment with organisational goals, member value, and professional standards while leading the planning and delivery of a diverse range of events. Drive innovation in event design and delivery, oversees content and speaker engagement, monitors performance and feedback for continuous improvement, and supports the events team in achieving excellence and measurable impact.
• Media Engagement
  : represents CCIWA as a spokesperson on member-related matters, engaging in media and public forums while supporting the CEO and Policy team to amplify the organisation's external voice.

About You

To be successful in this role, you will have:

• Proven leadership experience in marketing, content, and/or events within a membership or service-based organisation.
• Strategic thinker with strong commercial acumen and a member-centric mindset.
• Demonstrated ability to lead high-performing teams and deliver measurable outcomes.
• Excellent communication, stakeholder engagement, and project management skills.
• Experience in digital marketing, brand development, and event innovation.
• Experience in media engagement, public speaking, or stakeholder representation desirable.
• Financial acumen and ability to quantify ROI of marketing and engagement initiatives.

About CCIWA

CCIWA is an independent, not-for-profit, Member-based organisation that has been committed to advancing trade and commerce in WA for more than 130 years. Our vision is for WA to be the best place to live and do business. To achieve this, we listen to the needs of all our stakeholders — businesses, families, consumers and the WA workforce – and respond with agenda-setting policy and advocacy work.

CCIWA Culture and Benefits

At CCIWA, we are high performing, diverse people who are talented, supportive, and inclusive. We will work with you to develop your career; ensure you feel supported and have the skills and capabilities you need to succeed at CCIWA and in your whole career.

We strive to be
curious, contemporary, impactful,
and
respectful
. Throughout our recruitment process, we aim to find someone who fits our values along with the required skills needed to be successful in the role. We welcome change and diversity as it not only strengthens our values but provides innovation and contemporary thinking that is essential for us to be the peak industry body in WA.

We have a range of benefits to support our employees which includes:

• A variety of working and leave options, including a Flexible Working Policy, Paid Parental Leave and 3 day paid Rest and Relaxation leave between Christmas and New Year
• Excellent building facilities
• Access to free and confidential counselling for employees and their immediate family through our Employee Assistance Program
• Salary Sacrificing - CCIWA is a rebatable employer
• Active Social Club and Charity Initiative

Find out more about our fantastic culture here

Our Commitment to Diversity & Inclusion

CCIWA is proud to be an Inclusive Employer for with Diversity Council Australia.

We welcome and encourage applications from Aboriginal and Torres Strait Islander people, people with disability, LGBTQIA+ and people from culturally diverse backgrounds.

How to apply

For your application to be considered, you should include:

• A cover letter
• Current CV

Applications close
COB Monday, 24 November 2025
and short-listing for this position will commence immediately.

To apply, click on "Apply Now" icon on Seek or apply directly through our website

If you have any further questions or would like to view the position description, please contact the People Team at

The Chamber of Commerce and Industry WA (CCIWA) acknowledges the traditional custodians of Australia and their continuing connection to land, sea and community. We pay our respects to the people, the cultures and the elders past and present.