Network Officers

6 days ago

Northern QLD, Australia Kinetic Full time $104,000 - $130,878 per year

Network Officer play a critical front-line role in the provision of customer service.

This position will also provide revenue protection, transport information, and foster passenger and driver safety.

You will engage with diverse audiences, including school children, and navigate various scenarios where quick thinking and assertiveness are essential.

Your strong communication skills will be critical in this role. It is important to maintain empathy while also being able to grasp the broader perspective when confronted with difficult interactions with the public. This entails ensuring composure and adopting a customer service approach rather than exhibiting imposition, forcefulness, or frustration.

You are actively engaged in this role, constantly on your feet and in motion. You will travel on the bus network and provide a presence at bus stops and transport interchanges.

You will work with a partner in a team of 6 and wear a uniform that includes a body camera.

This role is based on a rotating roster including day and afternoon shifts, with some weekend work.

You will receive extensive training and support before deployment.

Your responsibilities include:

  • Provide high-quality customer service and assistance to passengers travelling on local services and the broader Translink network
  • Educate customers about the use of ticketing products and the Translink network
  • Participate in community engagement programs or activities
  • Checking customers have paid for the service
  • Issuing Penalty Infringement and Warning Notices
  • Enhance passenger and driver safety by maintaining a visible presence onboard bus service
  • Complete daily reports on activities and incidents

We seek applicants with the following skills and attributes:

  • Excellent communication skills and ability to build rapport
  • The ability to remain calm in tense situations and exercise good judgment
  • Conflict resolution skills and the ability to de-escalate and resolve situations
  • Teamwork
  • Well-presented, polite and courteous
  • Assertive and able to ask customers
  • Ability to follow set procedures and policies
  • Ability to work with minimal supervision
  • Ability to write reports

Shortlisted candidates will be required to pass medical and psychological pre-employment testing and police background check.

This is offered as a permanent full-time position.

1 positions are available.

The role will require shifts to be worked at the Townsville depot.

  • Safety Officer

    1 day ago

    Northern QLD, Australia Townsville Hospital and Health Service Full time $70,000 - $120,000 per year

    About the roleThe purpose of this position is to contribute to the effective implementation of proactive systems to prevent work related injury and illness.Safety Officers work closely with management and staff to ensure a coordinated approach to identifying and managing work health and safety risks.Safety Officers are responsible for supporting knowledge,...

  • Rostering Officer

    1 week ago

    Northern QLD, Australia AbbaCare Full time $60,000 - $80,000 per year

    Rostering Officer with abbaCare TownsvilleAbout Us:At abbaCare our passionate teamsupports NDIS Participants throughout northern Queensland and beyond. We pride ourselves in providing person-centered care with a primary focus on with a respectful holistic approach. Focusing on what our Participants can do rather than what they cannot do. We strive to support...

  • Administration and Office Support

    1 week ago

    Northern QLD, Australia Frontline Construction Australia Full time $60,000 - $80,000 per year

    About the RoleOur client is seeking someone who thrives in a dynamic environment, enjoys variety in your work, and takes pride in providing reliable office support.This vital role will provide administrative and operational support across our clients' network of branches located in Townsville, contributing directly to the smooth day-to-day functioning of...

  • Senior Information Technology Officer

    1 week ago

    Northern QLD, Australia Townsville Catholic Education Full time $105,513 - $118,755 per year

    Position: Senior Information Technology Officer - InfrastructureSalary Range: $105,513 to $118,755 per annum pending experienceTenure: Full Time, Permanent Commencing Date: 8 December 2025Closing Date: Monday, 1 September 2025 unless filled priorTownsville Catholic Educationsupports 30 schools within the Diocese, located throughout a diverse region of...

  • Hospitality Officer

    1 week ago

    Northern QLD, Australia BlueCare Full time $104,000 - $130,878 per year

    Hospitality Officer | LOCATIONEmployment Term:Casual, Permanent Part Time or Full-Time opportunities availableLocation:Mount Louisa Townsville Aged Care FacilityRemuneration:  $30.05p/hr + Super + Not for Profit Salary Packaging + Penalties & AllowancesHours: 30+ hours per fortnightMake a meaningful difference with BlueCareWe're looking for someone who...

  • Administration Branch Officer

    6 days ago

    Northern QLD, Australia Muirs Full time $104,000 - $130,878 per year

    Muirs is a proudly Australian-owned fourth-generation family business that delivers best-in-class products, services, and expertise to help local agribusinesses grow and flourish.Through our national network of specialist staff, we create value for growers by improving farming efficiency, profitability, and sustainability so that the next generation can...

  • Program Delivery Officer Level 2,

    1 week ago

    Northern QLD, Australia Queensland Corrective Services Full time $60,000 - $80,000 per year

    Queensland Corrective Services (QCS) are seeking motivated practitioners to undertake the role of our new Domestic and Family Violence Program Delivery Officer (DFV-PDO). You will be part of a team of program facilitators who will codeliver QCS' endorsed Disrupting Family Violence Program (DFVP) within custody.The DFVP has been expanded to deliver across a...

  • Senior Administration Officer

    1 week ago

    Northern QLD, Australia Pinangba Full time $80,000 - $100,000 per year

    Administration Officer | Pinagba | Shalom Elders VillageEmployment Term: Permanent Full Time - Monday to FridayLocation: Townsville, Shalom Elders VillageRemuneration: $ % Super + Not for Profit Salary PackagingMake a meaningful difference with PinangbaPinangba Shalom Elders Village in Townsville provides holistic and harmonious residential aged care. ...

  • Administration Officer

    1 week ago

    Northern QLD, Australia Townsville Catholic Education Full time $60,000 - $80,000 per year

    Townsville Catholic Educationsupports a diverse region extending from Townsville to the Burdekin and Whitsunday regions in the South, North to Ingham and Halifax, South-West to Winton, and West to the border with the Northern Territory, encompassing Mount Isa and several small, isolated western towns and east to Palm Island.Townsville Catholic Education...

  • Operational Services Officer

    1 week ago

    Northern QLD, Australia Townsville Hospital and Health Service Full time $86,400 per year

    About the opportunityThe Food Services Operational Services Officer (OSO) provides operational support to ensure the highest standard of function service delivery and the achievement of Townsville Hospital and Health Service strategic objectives.The position is responsible for meal production, service, and delivery of the Townsville University Hospital...