Responsive Maintenance Coordinator

Join Our Team and Make a Difference

Are you passionate about supporting families and making a positive difference? We're looking for a dedicated Responsive Maintenance Coordinator to join our Port Macquarie team and play a key role in ensuring our customers are supported.

About Us

Community Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need.

At CHL, our primary goal is to create safe, secure, and affordable housing options that empower individuals and families to thrive. With a focus on delivering high-quality service and outcomes, we manage over 11,000 new and existing properties across various communities. CHL is driven by a collaborative team culture where every member plays a vital role in achieving our mission.

About the Role

Reporting to the Asset and Facility Manager, this role will support and mentor our responsive maintenance team and work alongside the Housing services team to provide a high-quality service and well-maintained properties for CHL customers.

In this role you will provide advice and support in the management of CHL's asset base, ensuring a high level of consistency and service is achieved in the application of the organisation's asset policies, plans, procedures and standards.

 Key responsibilities include:

• Effectively lead and manage the responsive maintenance team including performance and compliance requirements, appraisals, supervision and development
• Oversee and manage CHL's Internal Maintenance Team operations
• Liaise, work with, and where necessary manage contractors to ensure KPIs are met
• Oversee responsive maintenance budget and coordinate financial and administrative tasks to CHL standards, such as reporting, complaints, compliance, quality and accountability requirements
• Ensure timely and accurate data collection and reporting in accordance with contractual requirements, performance indicators, legislation and CHL reporting guidelines.
• Act as a point of escalation and decision making to mitigate risk and implements plans as necessary
• Oversee and participate in asset management projects and work assignments, including development of necessary procedures and tools

About You

You will have a good understanding and appreciation of the importance of responsive and efficient asset management for the community. In addition, to be successful for this role, you will have the below traits: 

What You Will Bring

• Minimum of 3yrs experience in a supervisory role/leading a team
• Strong work ethic, willingness to learn, and a caring and empathetic nature.
• Confidence in liaising with various stakeholders including vulnerable people.
• Previous experience working on MS Office programs including Excel.
• Ability to compose professional correspondence via email to internal and external stakeholders.
• Sound knowledge and application of WHS practices.
• Green/White WHS Construction Induction Card (or ability to obtain).
• A current driver's licence.
• Relevant tertiary qualification (desirable)

Please note that a satisfactory police check is required for all staff and those with client related responsibilities are required to provide a NDIS and Working with Children Check (WWCC)

Why Join Us?

At CHL, we're more than just a workplace, we're a community dedicated to creating safe, supportive, and inclusive environments for our staff and the people we serve. You'll be part of a passionate, mission-driven team where your contribution makes a real difference every day.

Ready to bring your energy and expertise to our team? Click the link to apply now — let's make a difference together.

In addition, we care about our people and that's why we offer:

• Flexible work options to support your work-life balance.
• One day off a year as a 'You Day' to celebrate you
• Salary packaging and novated leasing to maximise your take-home pay.
• Learning and development programs to help you grow in your career.
• Wellbeing initiatives including EAP, and access to health programs.
• A values-driven culture where you'll be supported, recognised, and empowered to make an impact.