Senior Service Designer

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Senior Service Designer - 12-month full-time fixed-term contract.

Sydney CBD - Hybrid working arrangement

About the role

At Uniting, we're looking for a Senior Service Designer who is driven by purpose, curiosity, and a desire to create experiences that matter. This is your chance to be part of innovative projects that transform our services and deliver tangible value to the communities we support. If you're ready to work on complex, multi-stakeholder projects in a fast-paced team environment where your voice is heard and your creativity valued, we want to hear from you

This 12-month contract will work across Uniting's Local Area Coordination (LAC) services for NDIS, leading human-centred design initiatives to improve service experiences and outcomes.

What do we need you to do?

As a Senior Service Designer, you'll be at the heart of shaping our services, making them seamless, intuitive, and responsive to real human needs. In this role, you will:

• Lead Human-Centred Design (HCD) activities like research, journey mapping, and prototyping.
• Develop service blueprints, process flows, and future-state journeys for our key services.
• Facilitate co-creation workshops that engage cross-functional teams, stakeholders, and customers.
• Leverage insights to design innovative solutions that meet business goals and delight our customers.
• Be an advocate for person-centricity, ensuring the voice of the customer is embedded across all our projects.
• Collaborate with internal teams and external partners to deliver impactful service improvements.

What You Bring

You're a problem-solver who thrives on turning data and insights into innovative service solutions. You bring with you:

• Bachelor's degree or professional qualification in Service Design, User Experience, or a related field.
• 3 - 5+ years of experience designing and improving services with a proven track record of successful projects.
• Expertise in design thinking, HCD methodologies, and leading cross-functional teams.
• A deep understanding of qualitative and quantitative research, including experience in running user research, prototyping, and user testing.
• Strong analytical skills and the ability to translate data into actionable insights.
• Ability to communicate ideas and service experiences visually, and with clarity
• Excellent workshop design and facilitation skills, and the confidence to engage and involve participants.
• Confidence to engage and influence senior stakeholders and peers.
• Proficiency in tools like Miro, Figma, Sketch, or Adobe Creative Suite.
• A portfolio showcasing your ability to deliver service uplift across complex systems.

What We'd Love to See

• Experience in not-for-profits or community services.

What we offer you

• A rewarding career with a leading human services organisation at the forefront of service innovation
• Up to $18,550 NFP salary packaging available
• Access to our U rewards program with exclusive discounts
• Access to Fitness Passport – Live your best life
• A supportive, inclusive, and collaborative work environment
• Professional development opportunities in emerging design practices
• A commitment to offer opportunities to grow your career in service design and innovation
• Access to design tools, training, and conference attendance

Click here to learn more about our great benefits:

How to apply

If this opportunity interests you, we'd love to hear from you. Click on the 'Apply' button in this ad, fill out your details, upload your portfolio, and submit. Please ensure you include a portfolio or examples of your service design work that demonstrate your approach and impact.

As part of the selection process, you may be asked to present a case study from your portfolio or participate in a design challenge that demonstrates your service design capabilities.

What to expect

Please know that employment with Uniting will require a National Police Check, references, and pre-employment screening.

We encourage applications from people who identify as a part of the Australian Aboriginal and/or Torres Strait Islander Community.

Uniting contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services, and spiritual care.

Our purpose is to inspire people, enliven communities, and confront injustice.

We provide support for people through all ages and stages of life, with a focus on those experiencing disadvantage and vulnerability.

We acknowledge the Sovereignty of First Nations people over the lands of Australia and are committed to meaningful change so that First Nations people are strong, thriving, and self-determining.

Uniting is a Child Safe Organisation, committed to the safety, well-being, and inclusion of children and young people.

We are proud of the diversity of our people and always welcome everyone, exactly as they are.

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