Training & Support Specialist

6 days ago

Melbourne, Victoria, Australia Experis AU Full time $90,000 - $120,000 per year

Our client, a leading organisation in the education and research sector, is seeking a dynamic Training and Support Specialist to join their team. This role plays a key part in enabling staff across their IT domain to confidently adopt new systems and processes through effective training and support.

This is a daily rate contract, with 3 days onsite and 2 days work from home.

Key Responsibilities:

  • Design and develop engaging training resources tailored to varied audiences, including academic and administrative staff. These may include user guides, interactive e-learning modules, and quick-reference materials.
  • Facilitate both in-person and online training sessions, workshops, and onboarding programs to support system and process changes.
  • Collaborate closely with change managers and analysts to ensure training aligns with broader transformation initiatives.
  • Provide hands-on support to faculty teams, helping them navigate new tools and workflows with confidence.
  • Maintain clear and accessible documentation to support ongoing learning and adoption.

About You:

  • Demonstrated experience in delivering training and user support within large, multifaceted organisations.
  • Strong understanding of learning principles, instructional design, and digital learning platforms.
  • Exceptional communication, interpersonal, and facilitation skills, with the ability to engage diverse stakeholder groups.
  • A proactive and collaborative approach to problem-solving and continuous improvement.

If you're driven by creating engaging training experiences and enjoy supporting people through change, we invite you to apply and be part of a team shaping the future of education and professional development.

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