Pet End of Life Arranger Customer Care

2 weeks ago

Australia Goodbye Good Boy Full time $57,600 - $67,200 per year

Goodbye Good Boy is reinventing the end of life experience for pets and their owners

We started with a simple vision – to ensure all pets and their owners have an elegant, caring and supported end of life journey. We experienced first hand just how stressful and overwhelming a pet's passing can be. So, we set out to fix it.

We've built an entirely online end of life planning experience, supported by a team of compassionate and empathetic veterinarians providing home euthanasia services that reflect the love and care that has been present throughout a pets life - backed by over 800 of 5 star reviews We are making a real difference and we are proud of it. We want like-minded people to join us for the ride.

As part of our growth, we are looking for an exceptional customer support specialist to join our team.

Job Purpose

  • Supporting pet parents with quality of life conversations and providing guidance at this impactful moment in their journey
  • Making arrangements for home euthanasia and pet cremation services
  • Contributing to our vision to change the way pets and pet parents experience end of life

Job Duties

  • Managing a high volume of customer phone calls with empathy and care
  • Communicating with internal veterinary teams and external veterinary service providers
  • Recording information accurately and managing multiple online systems

Skills Required

  • Ideally you will be a qualified Vet Nurse or Practice Manager looking for a change from clinic life but still wanting to make an impact on the lives of pets and their owners
  • Self-starter with a great work ethic and comfortable working in a remote environment. You must be able to mult-task and thrive in a fast paced environment
  • You will be an excellent communicator and highly organised to make the best use of your time

This is an exciting opportunity to be a part of a growing business making a significant impact on the lives of pets and their owners.

This is a remote role and you must be comfortable to work from home with excellent internet connection.

This is a permanent part time position starting with a minimum of 30hrs per week with an opportunity to increase for the right person. We have availability for an immediate start.

Rotating weekend work will be required.

NO AGENCIES PLEASE

Job Types: Full-time, Part-time, Permanent

Pay: $32.00 per hour

Expected hours: No less than 30 per week

Benefits:

  • Work from home

Work Authorisation:

  • Australia (Required)

Work Location: Remote

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