Assistant Venue Manager

7 days ago

Cannington WA, Australia Escape Portal Full time $60,000 - $99,000 per year

$75,000 + Super

Assistant Venue Manager

Full-Time | Cannington | Passion for Gaming Essential

ARE YOU A NATURAL LEADER WITH A LOVE FOR GAMING AND EXCEPTIONAL CUSTOMER SERVICE?

About Us:

Escape Portal is an E-Sports lounge located in Cannington, offering a vibrant and inclusive space where gamers can connect, compete, and unwind. Whether it's PC gaming, console play, or simply catching up with friends, our mission is to create a fun, welcoming, and clean environment that keeps customers coming back.

We're on the lookout for an energetic, hands-on Assistant Venue Manager to join our team full-time. This is a unique opportunity to blend your management skills with your passion for gaming while helping shape the customer experience and supporting our fantastic team culture.

What You'll Be Doing:

Managing and Motivating: Support and guide a close-knit team, helping them deliver top-tier service every shift.

Community Engagement: Interact with our customer base both in-venue and online, contributing to our social media presence and building strong relationships.

Event Support: Assist in organising and running events—from handling bookings to light setup of gaming equipment.

Operational Excellence: Maintain stock levels, oversee gaming station upkeep, and ensure the venue runs smoothly day-to-day.

Service & Sales: Process transactions accurately, handle customer queries, and keep daily financial records.

Problem-Solving: Confidently troubleshoot customer issues, including basic to intermediate tech support.

Roster & Availability:

This is a full-time position of 76 hours per fortnight, with shifts spread across Monday to Sunday, including nights, weekends, and school holidays. Flexibility is essential.

What We're Looking For:

· Prior experience in a management role, ideally in hospitality or a customer-facing environment.

· An initiative-taking, energetic mindset with the ability to multitask and stay calm under pressure.

· Effective communication skills and the confidence to make decisions quickly when needed.

· A current WA Driver's License and reliable transportation.

· A current Working with Children Check (or willingness to obtain one).

· A genuine passion for gaming and gaming culture.

Benefits & Perks:

· Work with a family-run business that understands the need for flexibility in roster changes.

· Enjoy free access to our gaming facilities during your off time.

· Be part of a team where your voice matters—contribute ideas and help shape the experience we offer.

Are you ready to start your next adventure …

If you're a hands-on manager with a drive to deliver great experiences—and you're keen to help shape a growing venue in the gaming space—we want to hear from you

Please include a cover letter with your resume explaining why you're the perfect fit for the role.

Note: Only shortlisted candidates will be contacted.

Job Type: Full-time

Pay: $60,861.32 – $99,785.24 per year

Application Question(s):

  • What console or PC games do you play

Experience:

  • hospitality management: 3 years (Required)

Licence/Certification:

  • Full Driver License and vehicle (Required)
  • Working with Children Check (Preferred)
  • Food Safety Supervisors Certificate (Preferred)

Work Location: In person

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