Bookings and Community Centres Officer

Located 20km west of Sydney on Dharug country, with a population of over 245,000 residents, Cumberland City Council is the fourth most populous Local Government Area in Greater Sydney. Cumberland boasts one of the most diverse communities in Australia, with people from many different backgrounds and cultures living alongside one another.

Our people are focused on driving community outcomes, programs and services to innovate, inspire and deliver change for the community we represent and has worked hard to fulfil its community's vision for Cumberland as a place where anyone can feel welcome, belong and succeed.

The Bookings and Community Centres team are responsible for overseeing the day-to-day bookings and management of Council's community buildings, staffed community centres, sports fields and open space facilities.

We have an exciting opportunity for a passionate person to join the Bookings and Community Centres team in providing high quality customer service to residents and user groups for Council's bookable community spaces. The position is responsible for for the day to day booking management of the Council's community building facilities, Council managed recreational facilities and other facilities as required. This role is also required to work out of and promote our Staffed Community Centres and Bookable Spaces to the wider community, creating opportunities for increase in utilisation.

The duties of the position include the provision of information to internal and external stakeholders regarding council's facilities and assisting with any issues that may arise.

The successful applicant will require:

• Experience in office or facility administration or other relevant area
• Proven computer skills and knowledge of Microsoft Office Suite e.g. Word, Excel, and preferably Publisher and PowerPoint
• Ability to efficiently write and produce accurate reports, correspondence and documents
• Experience in a busy customer service environment
• Proven communication skills (oral and written), including preparation of written responses to enquiries where required
• Ability to operate an electronic booking system and keep accurate records
• Highly developed problem solving skills
• Ability to meet targets/KPIs and competing deadlines
• Ability to work in a team environment
• Highly developed organisational and time management skills
• First Aid Certificate (or ability to obtain)
• Current Working with Children Check (or ability to obtain).

Download the position description here for more information.

About this role:

• Permanent, full-time position
• 70 hour fortnight/week
• Access to Council's 9 day fortnight Rostered Day Off (RDO) arrangement
• The role is required to work across Council's staffed community centres and bookings administrations team, including Merrylands, Auburn, Berala, and Guildford

Salary information: The salary and conditions of employment are in accordance with the NSW Local Government (State) Award.

• Grade 8 of the Cumberland Salary Structure with a salary range of $ 1,376.59 to $1,686.33 per week, plus 12% superannuation
• The commencing salary will be negotiated, taking into consideration the successful applicant's qualifications, skills and experience related to the role

What you'll need to have for this role:

• The right to live and work in Australia
• Be able to provide information for pre-employment checks required for the position, including attending a physical pre-employment medical examination as required
• Participate in health monitoring as outlined in the risk assessment for this position and Council's Health Monitoring Procedure, as required.

• We promote work-life balance and offer flexible working arrangements including working from home opportunities or up to an additional five (5) days' leave for front-facing roles that are unable to access working from home arrangements
• Training and professional development opportunities available to develop skills and grow your career
• Leave entitlements including annual leave,15 days personal leave per year, parental leave and access to Long Service Leave after five (5) years (where applicable)
• Three (3) additional grant days of paid leave over Christmas (where applicable)
• Corporate Health Insurance discounts
• Health and Wellbeing Programs to support our staff by providing access to online professional learning, paid leave to undertake annual skin checks, COVID-19 vaccinations and to donate blood
• Subsidies to assist with the cost of wellness and fitness activities
• Free access to Council owned and managed Aquatic Centres
• Access to Council's Fitness Passport Program and Employee Assistance Program (EAP).

Council adheres to the principles of a child safe organisation and is committed to the safety and wellbeing of all children and young people, and fully supports the aims and objectives of NSW Child Protection Legislation, and associated provisions. Council will implement all necessary measures to ensure a safe and supportive environment, which endeavours to promote child protection practices. It is essential for applicants to submit their WWCC number with their application, if required, and it is an offence under NSW legislation for barred workers to apply for or otherwise attempt to obtain, undertake or remain in child-related employment.

Cumberland City Council is committed to building a diverse and inclusive workplace, reflective of the community it represents. Council welcomes and encourages applicants from diverse backgrounds to apply for our roles, and is committed to providing an accessible and safe workplace for our staff through making reasonable adjustments. If you have any accessibility or support requirements throughout the recruitment process, please contact the hiring manager during the application process.

Contact Segeda Kaddour, Acting Coordinator Bookings and Community Centres on or for further information.

Closing date: 11:59pm, Tuesday 18 November 2025

HOW TO APPLY

To submit your application for this position, please complete the questionnaire. You'll be asked to attach your resume and any relevant qualifications (if required) to complete your application. Make sure you have these attachments ready before you apply as your application cannot be submitted until completed.