Connections SME, EG

Connections SME – Embedded Generation

About Us:

Jemena is an Australian energy company who owns and operates more than $12.4 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with these essential services every day.

We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and sustainability. Our Group's over 3000 team members, consistently strive to make a difference in the communities we serve.

About the Role

As the Connections Subject Matter Expert – Embedded Generation, you will play a pivotal role in guiding Jemena's approach to managing rooftop solar connections (up to 30 kVA) under Victoria's Emergency Backstop Mechanism (VEBM). This is a role that blends technical expertise with compassionate leadership, ensuring every step of the process is handled with care, precision, and a deep commitment to customer satisfaction.

You'll be the heart of our embedded generation journey — nurturing relationships, streamlining processes, and championing excellence across every touchpoint. Your voice will be central in shaping how we communicate with stakeholders, respond to enquiries, and evolve our practices to meet regulatory standards with grace and agility.

Your Key Responsibilities:

• Lead and refine Jemena's embedded generation connection process, ensuring it's seamless, responsive, and aligned with VEBM requirements.
• Support and uplift Startek's solar team, guiding them through pre-approvals, commissioning, and application close-outs with clarity and confidence.
• Be a trusted partner to Registered Electrical Contractors (RECs) and solar installers, managing escalations with empathy and professionalism.
• Serve as the primary communicator for RECs and Installers, delivering updates and insights that empower and inform.
• Collaborate across teams to support broader basic connection processes, always with a spirit of unity and shared purpose.
• Engage proactively with Digital and Future Networks teams to enhance embedded generation workflows.
• Stay informed on evolving regulations and technical standards, ensuring Jemena's practices remain current and compliant.
• Represent Jemena with poise and insight in industry forums, advocating for practical solutions and sharing valuable perspectives.
• Monitor and report performance metrics with diligence and transparency.
• Uphold the Electricity Distribution regulatory framework with integrity and precision.
• Foster adaptability in a dynamic environment, embracing change with resilience and optimism.
• Cultivate strong, respectful relationships with customers, RECs, retailers, and installers.
• Champion operational efficiency and continuous improvement in the Emergency Backstop process.

About You

You bring a thoughtful blend of technical know-how and interpersonal finesse. You're someone who thrives in collaborative environments, communicates with clarity and warmth, and approaches challenges with a solution-focused mindset.

Your Strengths Include:

• Familiarity with SAP and the JEN portal.
• A solid understanding of the Victorian Emergency Backstop Initiative.
• Experience with embedded generation connection processes is highly valued.
• A holistic grasp of the basic Connections process.
• Exceptional stakeholder engagement skills.
• Proven ability to communicate and influence with confidence and empathy.

Why you should come and work for us

Our people are our energy source and we offer meaningful benefits and rewards that work for you. We offer the opportunity for long term career growth as part of our talent development and succession planning process.

Join our team and make a meaningful impact toward Australia's "Net Zero" targets through the delivery of critical infrastructure projects and be a part of our journey to shape the future of the energy and utilities industry.

We are committed to developing a diverse and inclusive workforce that reflects the communities we are part of. We welcome applications from people of all ages, backgrounds, abilities, and identities. At Jemena, you belong.

Recruitment Process

During our recruitment process, you will be required to undergo pre-employment checks including pre-employment medical, reference checks and a national police check.

Notice to Third Parties: Jemena does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their application independently.