Client Contact Officer

12 hours ago

Kingaroy QLD, Australia South Burnett CTC Full time $60,000 - $80,000 per year
Client Contact Officer
  • Join a dedicated team supporting individuals with disabilities in a rewarding full-time role.
  • Flexible working hours to accommodate client needs, ensuring a work-life balance.
  • Opportunity to contribute to the development and implementation of individualised support plans.
  • Be part of a community-focused organisation committed to making a difference in the lives of disadvantaged individuals.
About South Burnett CTC Inc

South Burnett CTC Inc (CTC) is a not-for-profit community organisation dedicated to providing support to individuals from diverse backgrounds and ages. Our services encompass Foster Care, Residential Care, Youth & Family Services, Domestic and Family Violence Services, Disability Services, and our Gumnut Place Social Enterprise. With teams operating across Kingaroy, Wondai, Nanango, and Murgon, we strive to make a positive impact in the South Burnett area.

As a registered provider with the NDIS Quality and Safeguards Commission, we offer a comprehensive suite of support services aimed at enhancing the lives of people living with disabilities. This includes frontline support, Support Coordination, and Plan Management tailored to individual needs.

Position Overview

The Client Contact Officer is a pivotal role within the CTC Disability Services team, serving as the primary point of contact for clients receiving frontline support services. This position requires effective communication and collaboration with clients and their families to ensure the best match of support workers and to manage any changes to service delivery. The role demands a proactive approach to help clients maximise their NDIS funding and receive the appropriate level of care.

Ideal Candidate Profile

The ideal candidate will possess a background in Disability Services or a related field, demonstrating a strong understanding of the needs of individuals with disabilities and their families. Candidates should be equipped with the following:

  • Relevant qualifications in Disability Services or a related field (desirable).
  • Experience in Disability Services or relevant industries with a focus on client engagement.
  • Knowledge of the National Disability Insurance Scheme Act 2013 and the associated regulatory framework.
  • Excellent communication, time management, and IT skills.
  • Ability to maintain professional boundaries and a commitment to cultural sensitivity.
  • Current Queensland Open Driver's Licence and First Aid/CPR Certificates (or willingness to obtain).
  • Compliance with screening requirements, including Working with Children Blue Card and NDIS Worker Screening Check.

As a Client Contact Officer, you will play a critical role in ensuring clients have the support they need, facilitating communication between clients and support workers, and contributing to the overall success of the organisation.

Salary and Benefits

This full-time position is classified under the Social, Community, Home Care and Disability Services Industry Award 2010 (SCHCADS) Level 3.1, offering a salary of $38.65 per hour, along with salary packaging options. Join us in making a difference in the community while enjoying a flexible work environment.

If you are passionate about supporting individuals with disabilities and have the qualifications and experience we are looking for, we encourage you to apply for the Client Contact Officer position at South Burnett CTC Inc. Your commitment can truly make a difference in the lives of our clients.

Click here to view position description.

Applications close 26 October 2025 @ 11:59pm

  • Client Services Officer

    18 hours ago

    Kingaroy, Australia Findex Full time

    Are you looking to further your Client Services career? Join Findex as a Client Services Officer and work alongside leading industry professionals who care about making a positive impact! We are seeking a vibrant and driven applicant who has administration experience. This is a full-time, permanent, onsite opportunity based in our Kingaroy office. **Are you...

  • Client Scheduling Officer

    8 hours ago

    Kenmore QLD, Australia CHURCHES OF CHRIST Full time $60,000 - $80,000 per year

    Client Scheduling OfficerPermanent Full Time | Kenmore, QLDMake a meaningful impact every day.About the RoleWe are seeking a motivated and detail-oriented Client Scheduling Officer to join our Scheduling team based at Kenmore, QLD. In this vital role, you will be responsible for coordinating the provision of care and contractor services for our Home Care...

  • Client Services and Administration Officer

    6 days ago

    Ashmore QLD, Australia ANAZAOHEALTH Care First Pharmacy Full time $60,000 - $75,000 per year

    Bella Corp (a division of Fagron) is a highly respected, client-focused, and quality-driven pharmaceutical distributor based in Ashmore. For over 25 years, we have built our reputation by consistently delivering exceptional customer service to pharmacies across Australia. Today, we are a leading provider of compounding pharmaceutical products within the...

  • Administration Officer

    1 week ago

    Kingaroy, Australia Lutheran Services Full time

    **Lutheran Services** is looking for a detail-oriented and customer-focused **Administration Officer** to join a team at **Orana Aged Care** in **Kingaroy**on a **_Part-Time basis (4 days per fortnight, Monday/Tuesday weekly)_**.** **About Us**: Lutheran Services is a not-for-profit organisation dedicated to delivering exceptional care and support to...

  • Field Service Technician

    2 weeks ago

    Brisbane - City/Inner Australia QLD Our client Full time $60,000 - $120,000 per year

    Our client is the global leader in the manufacture and supply of domestic and commercial washing and cleaning appliances. A high standard product requires high standard customer and technical service to match and to this end we are seeking quality Field Service Technicians to join their ranks in south-east Queensland.As our client has a wide reach,...

  • Administration Officer

    1 week ago

    Kingaroy, Australia Lutheran Services Full time

    **Lutheran Services** is looking for a detail-oriented and customer-focused **Administration Officer** to join a team at **Orana Aged Care** in **Kingaroy**on a **_Part-Time basis Fixed Term basis until 19/12/25 (4 hrs per day Monday to Friday)_** **About Us**: Lutheran Services is a not-for-profit organisation dedicated to delivering exceptional care and...

  • Client Service Manager

    6 days ago

    Birtinya QLD, Australia Mulcahy & Co Financial Services Full time

    Client Service Manager (CSM) - Admin in AccountingSunshine Coast Office (Birtinya)We are looking for an additional highly skilled Client Service Manager with exceptional customer service skills and advanced admin and IT skills to join our team and provide support to a team of accountants and contribute toward providing optimal client service.Our firm leads...

  • Finance Officer

    1 week ago

    Kingaroy, Australia Brisbane Catholic Education Full time

    **Estimated start date**:January 2025 **Position tenure**:Full Time | Fixed Term - to the end of school year 2025 **Weeks worked**:School term weeks only (holidays unpaid) **Total Paid Hours (per week) & days required**:5 days per week 8am to 4pm **Salary level, range or hourly rate**:Pay level reflective of qualification and/or years of experience(School...

  • Operational Services Officer

    3 weeks ago

    Kingaroy, Australia South Burnett Care Full time

    About the role South Burnett Care based in Kingaroy is the South Burnett's premier not-for-profit organisation with over 45 years’ experience in delivering aged care, disability care, and community support services. We are looking for a person who can work with our organisational values and has a genuine desire to make a difference in a customer focused...

  • Operational Services Officer

    2 weeks ago

    Kingaroy, Australia South Burnett Care Full time

    **About the business** South Burnett Care based in Kingaroy is the South Burnett's premier not-for-profit organisation with over 45 years’ experience in delivering aged care, disability care, and community support services. We are looking for a person who can work with our organisational values and has a genuine desire to make a difference in a customer...