Golf & Sports Operations Team Leader

• RACV Royal Pines Resort | Permanent Full-time
• Generous employee benefits & discounts on RACV products & 10 resorts
• Join a large trusted Australian brand & VIC's largest member-based organisation

Great things start here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they're on holiday, visiting an attraction or treating loved ones to a special experience.

About the Opportunity

Are you passionate about golf, hospitality and delivering exceptional guest experiences? RACV Royal Pines is seeking a Golf & Sports Team Leader to oversee the daily operations of our golf team.

This could be just the right role for you?

Reporting to the Golf & Sports Operations Manager, you will be an active 'hands on' team leader, displaying a passion for golf and hospitality to deliver great customer service. Your key responsibilities include:

• Foster a positive team environment, to lead, train and motivate the golf team
• Lead by example with a commitment to excellence in guest services
• Support daily operations, improvements and assist to organise golf events
• Maintain equipment, oversee hire and stock checks
• Deliver consistent, courteous service and build trusted member relationships
• Drive golf carts on property and maintain a clean, presentable and safe work environment

What you'll need to be successful

• Availability and flexibility to work a weekly rotating roster between 5am-7pm, including weekends & public holidays
• Understanding of a golf course environment with a knowledge of golf course operations, equipment, rules & etiquette
• Effective leadership experience in a customer facing environment
• Valid Drivers Licence, essential
• Responsible Service of Alcohol Certificate, essential
• Competent computer skills in Microsoft Office, MiClub, POS, EFTPOS
• Clear communication & interpersonal skills
• Effective operational and organisational skills
• Work well in a team environment
• Ability to perform physical duties and present with excellent grooming & personal presentation

We are Offering

• Permanent Full-time 38 hours week + penalties weekends & public holidays
• Generous employee benefits and discounts on RACV products & 10 resorts
• Employee of the month awards & recognition programs + healthy team culture
• Training, development and career progression opportunities
• Uniform
• Complimentary parking onsite

The RACV difference

If you're curious, we're always looking for the best and brightest minds to come aboard for the journey.

Application process

You can learn more about the RACV at

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Golf Shop Assistant and whether any reasonable adjustments may be required.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Submit your CV via the link below.