Coffee Shop Supervisor
1 day ago
Café Supervisor – Job Description
About the Role
We are seeking an experienced and motivated Café Supervisor to join our team. You will be responsible for the day-to-day operations of the café, ensuring excellent customer service, smooth workflow, and team efficiency. This is a hands-on role that requires both leadership and the ability to support staff on the floor when needed.
Key Responsibilities
- Oversee daily café operations, ensuring smooth and efficient service.
- Supervise and support front-of-house and barista staff.
- Train, mentor, and motivate team members to deliver outstanding customer experiences.
- Manage staff rosters and ensure adequate shift coverage.
- Monitor stock levels, place supplier orders, and control wastage.
- Ensure food safety, hygiene, and workplace health & safety standards are met.
- Handle customer enquiries, feedback, and resolve issues professionally.
- Assist with opening and closing procedures, cash handling, and daily reporting.
- Work closely with management to achieve sales targets and maintain high service standards.
Skills & Requirements
- Previous experience in a café/restaurant supervisory role (minimum 1–2 years preferred).
- Strong leadership and communication skills.
- Ability to multitask and work effectively in a fast-paced environment.
- Knowledge of specialty coffee and café service standards.
- Excellent customer service and problem-solving skills.
- Flexibility to work weekdays, weekends, and public holidays as required.
- Barista skills are highly regarded.
Job Type: Part-time
Pay: $24.95 – $47.38 per hour
Expected hours: 35 per week
Work Location: In person
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