Coffee Shop Supervisor

4 days ago

Melbourne VIC, Australia Thirty Block Place Pty Ltd Full time $56,000 - $98,000 per year

Café Supervisor – Job Description

About the Role

We are seeking an experienced and motivated Café Supervisor to join our team. You will be responsible for the day-to-day operations of the café, ensuring excellent customer service, smooth workflow, and team efficiency. This is a hands-on role that requires both leadership and the ability to support staff on the floor when needed.

Key Responsibilities

  • Oversee daily café operations, ensuring smooth and efficient service.
  • Supervise and support front-of-house and barista staff.
  • Train, mentor, and motivate team members to deliver outstanding customer experiences.
  • Manage staff rosters and ensure adequate shift coverage.
  • Monitor stock levels, place supplier orders, and control wastage.
  • Ensure food safety, hygiene, and workplace health & safety standards are met.
  • Handle customer enquiries, feedback, and resolve issues professionally.
  • Assist with opening and closing procedures, cash handling, and daily reporting.
  • Work closely with management to achieve sales targets and maintain high service standards.

Skills & Requirements

  • Previous experience in a café/restaurant supervisory role (minimum 1–2 years preferred).
  • Strong leadership and communication skills.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Knowledge of specialty coffee and café service standards.
  • Excellent customer service and problem-solving skills.
  • Flexibility to work weekdays, weekends, and public holidays as required.
  • Barista skills are highly regarded.

Job Type: Part-time

Pay: $24.95 – $47.38 per hour

Expected hours: 35 per week

Work Location: In person

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