Renewal Manager

4 days ago

Australia Go1 Australia Full time $90,000 - $120,000 per year

As a Renewal Manager, you'll be on the frontlines of that mission. Your work will drive predictable revenue, reduce churn, and most importantly—help our customers continue their journey of growth. You'll manage renewals end-to-end, working cross-functionally to retain accounts, identify risk, and uncover opportunities that support long-term partnerships. You'll thrive here if you're someone who gets energized by a high-growth environment, you love solving puzzles in fast motion, and you know that great customer relationships don't just happen—they're built.

Here's a taste of what you'll be doing:

  • Lead the full renewal cycle—from first outreach through to agreement—ensuring contracts are retained and relationships strengthened
  • Work cross-functionally with Customer Success, Sales, and Finance to align strategies and keep customers on track
  • Negotiate renewal terms that serve both our customers and Go1's growth goals
  • Spot and act on signals—identify upsell potential, multi-year opportunities, and early signs of churn
  • Strengthen our playbook by improving how we renew and retain at scale, including process updates and escalation handling
  • Triage challenges by stepping in when contract questions or negotiation hurdles arise and work toward resolution
  • Find and fix inefficiencies that slow us down or create friction for customers
  • Stay ahead of risk by actively tracking customer health and reporting issues before they become problems
  • Keep systems clean and up-to-date—accurate customer records, notes, risks, and next steps are a must

We will be excited about you if:

  • You bring 2 years in a renewals, account management, or contract management role—ideally in a SaaS or subscription-based environment
  • Strong communicator who's confident navigating complex conversations with clarity and empathy
  • Skilled at negotiation and closing—with a track record of securing win-win outcomes
  • Driven by results, with comfort being measured on retention and revenue metrics
  • Organised, self-directed, and adaptable to shifting priorities in a fast-paced environment
  • Curious and collaborative—with a desire to constantly improve how we work and unlock value for our customers

#LI-AE1 #LI-AUEAST

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