Restoration Claims Coordinator

About us

Surco Restorations' is a leading provider of property restoration services, specialising in the restoration of residential and commercial properties. With a strong focus on quality, safety, and customer satisfaction, we are committed to delivering exceptional outcomes for our clients. Our team of skilled professionals are passionate about their work and take pride in the positive impact they have on the communities we serve.

If you are a skilled Restoration Claims Coordinator who is passionate about your work and eager to join a small but growing team, we encourage you to apply now.

About the role

Surco Restorations is seeking a motivated and experienced Restoration Claims Coordinator to manage the full lifecycle of insurance claims and restoration projects. In this role, you'll act as the central point of communication between insurers, assessors, internal teams, and property owners—ensuring each claim is handled efficiently, accurately, and with exceptional customer service from first attendance through to completion.

You'll oversee scheduling, workflow coordination, and compliance to guarantee projects are delivered on time and in line with insurer expectations and industry standards.

What you'll be doing

• Manage and coordinate restoration insurance claims across multiple categories, including water, fire, mould, storm, flood, and make safes.
• Liaise professionally with insurers, loss adjusters, assessors, and policyholders throughout the claim process.
• Schedule and coordinate restoration and make safe technicians across South East Queensland.
• Ensure adherence to relevant standards, scopes of work, and insurer SLAs/KPIs.
• Maintain accurate and up-to-date job records within Prime Ecosystem and insurer management portals.
• Review inspection reports, scopes, assessments, and variations for accuracy and completeness.
• Oversee project timelines, materials, progress updates, and key claim milestones.
• Address and resolve client concerns proactively while maintaining excellent customer satisfaction.
• Support the accuracy and completeness of documentation for insurance compliance

What we're looking for

• Minimum 2 years' experience in restoration, insurance building, or claims management (preferred).
• Solid understanding of water, flood, fire, and mould restoration processes.
• Strong working knowledge of insurance claim procedures and reporting expectations.
• Proven ability to coordinate multiple projects simultaneously with strong attention to detail.
• Excellent written and verbal communication skills.
• Highly organised and adaptable in a fast-paced environment with competing priorities.
• Proficient with job management software's.

What we offer

At Surco Restorations', we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive pay based on experience, we offer:

- Comprehensive training and professional development opportunities

- Opportunities for career progression within a growing company

For a copy of the Position Description, or if you have any questions relating to the above job role please email