Director, Operations

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The role will lead operations and business transformation for an organization of 300+ employees and reports to the VP, Head of Strategy & Business Transformation for Australia, New Zealand, and the Pacific Islands (AuNZPI). Core responsibilities include oversight and ownership of day-to-day business planning and operations, as well as execution of strategically critical cross-functional initiatives. The Director will partner closely with Visa's senior local executive – the Group Country Manager (GCM) – to ensure smooth execution and operational excellence.

Strong candidates are versatile team-players who learn fast, have high EQ and IQ, and carry a demonstrated record of driving workstreams through to successful outcomes.

What we expect of you day-to-day:

• Shape the execution agenda and operating plan for Visa's Australia, New Zealand, & Pacific Islands business across key financial metrics, and organisational priorities
• Lead cross-functional initiatives and drive an overhaul of key processes and structures
• Design and oversee the Group Country Manager's operating model (e.g., leadership forums, management reporting, town halls, executive communications)
• Own content for business reviews and leadership forums end-to-end
• Produce management reporting and surface actionable data and insights
• Provide support to GM on speaking engagements, executive requests, and other topics
• Manage corporate responsibilities on behalf of the GCM (e.g., investor relations, risk)

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. ​

Qualifications

Basic Qualifications:

• 10 or more years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications:

• 12 or more years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Key Competencies:
• Impeccable written communication in both prose and visual presentations
• Able to tackle shifting priorities at high speeds
• Self-starter, team oriented, collaborative, diplomatic, and flexible
• Ability to lead and manage complex workstreams or small projects independently
• Excellent analytical and problem-solving skills. Demonstrated quantitative rigor
• Attention to detail and the ability to structure and analyze financial and operational data
• Outstanding stakeholder management abilities at both senior and junior levels
• Strong executive communication skills i.e., written and oral communication
• What we are looking for:
• Time spent in management consulting, corporate strategy, or investment banking
• Experience in and/or significant exposure to the payments industry preferred

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.