Director of Operations

Our PE-backed alternative property business is looking for an experienced Operations Lead, with previously hotel/hospitality experience.

• Permanent opportunity. CBD suburbs. WFH Flexibility.
• An opportunity to be a part of an inspiring, capable leadership team
• circa. $130k - 145k + super

You'll be stepping into a role that requires both tactical execution and strategic foresight — someone who can stabilise and elevate the performance of a more junior, energetic team while implementing scalable systems.

About the Role

My client is in the business of disrupting a stagnant sector with a unique focus on client well-being and sustainability. They have experienced rapid growth, strong customer loyalty and success expanding in Australia over the last five years and are now going through a period of rapid scale-up and global expansion, offering the chance to join a growing business at a pivotal stage of growth.

The Director of Operations is a senior leadership role with national accountability for operational excellence, team performance, and the execution of growth strategy across Australia.

• Driving consistency in service delivery and operational standards nationally
• Implementing and refining SOPs that can scale with the business
• Managing COGS as a critical weekly KPI, with strong forecasting and risk mitigation
• Lifting national NPS scores through operational improvements and quality control
• Developing and solidifying the operations team, building capability and performance across all states
• Collaborating closely with most divisions in the business

About You

You're an operational leader with proven execution skills — someone who doesn't just strategise, but gets things done.

You've led multi-site operations teams before, ideally across cities or regions, and you know how to balance tactical firefighting with longer-term systems thinking.

You thrive in dynamic, fast-growth environments where agility and adaptability matter more than rigid playbooks. What matters most is that you have end-to-end operational exposure, understand revenue and cost drivers, and can think commercially while maintaining a relentless focus on guest experience.

You're a natural people leader who can take a junior team on a journey — coaching, developing, and lifting performance while building a high-trust, accountable culture.

What We're Looking For:

• Experience in multi-site operations leadership across hospitality, serviced apartments, property management, or related service-based industries
• Experience in Hospitality, Hotels, Services Apartments or similar
• Proven people management skills — you've built, coached, and developed operational teams and can lift performance across different locations
• Strong commercial acumen — comfortable managing P&L elements including COGS, Opex, and operational cost efficiency
• Experience with quality control and compliance — you understand how to implement and maintain standards through internal audit programs and SOP frameworks
• Adaptability and growth mindset — you've worked in fast-paced, evolving environments (startups, rapid expansion, or turnaround scenarios) and know how to deliver results with agility
• Data-driven and process-oriented — able to use metrics like NPS, COGS, and team productivity to drive continuous improvement
• Excellent communication and collaboration skills — you work seamlessly across functions (technology, property, revenue, guest services) and can influence without direct authority
• Willingness to travel domestically as required to support properties and teams across Australia

Please apply with your resume or contact for more information.