Counter Sales Rep Trade

2 weeks ago

Clayton South, Victoria, Australia AHIC Australia Full time $60,000 - $80,000 per year

Totaline, is the authorised distributor of genuine Carrier air-conditioning parts in Australia, and provide our customers with specialist HVAC aftermarket supplies to the air-conditioning, heating and refrigeration industry, providing them with a choice of solutions. As a business, you will be joining a community of professionals, driven by purpose, innovation, and integrity, united by a shared mission: to deliver innovative solutions that make a real impact, where every team member plays a vital role in driving our growth and shaping the industry we serve.

About the role
This is a full-time Trade Counter Sales Representative role for the Totaline Clayton Branch. Reporting to the Branch Manager, you will be responsible for providing excellent selling and service experience to our customers, aiming to achieve exceptional satisfaction and promoting Totaline as Customers preferred one-stop-shop for all their HVAC after-market, parts and supply needs.

What you'll be doing

  • Identifying customer needs and recommending appropriate products and solutions

  • Processing sales orders and customer payments efficiently

  • Aiming to contribute to branch growth through new customer acquisitions

  • Providing knowledgeable and friendly assistance to customers at the trade counter

  • Maintaining accurate inventory counts and stock management

  • Liaising with the wider team to ensure customer queries are resolved in a timely manner

  • You will also have shared warehouse responsibilities

What we're looking for

  • Previous experience in a trade counter or customer-facing sales role, ideally within the air conditioning and refrigeration industry

  • Strong product knowledge and the ability to provide technical advice to customers

  • Excellent communication and interpersonal skills to build rapport with customers

  • Attention to detail and the ability to work accurately under pressure

  • A proactive, customer-focused approach and the desire to exceed customer expectations

  • Flexibility to work in a fast-paced, dynamic environment

What we offer
We provide a supportive and collaborative work environment with opportunities for self development and learning. You will have access to a range of benefits, including competitive remuneration, incentive program, staff purchase discounts, and many more.

Ready to join our team and take the next step in your career Apply now with a copy of your updated CV, detailing your experience, skills and achievement in the field.

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