Service Contract Manager

Job Description
THE FUTURE IS WHAT WE MAKE IT.
Service Contract Manager – LSS (Lifecycle Solutions & Services)
Abbotsford, VIC
Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.

Make the Best You.
Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and thrive in an environment that rewards and celebrates achievements.

Join Us and Make an Impact.
We're currently seeking a Service Contract Manager to join our HPS/LSS team. In this customer-facing role, you'll be the primary operations contact for designated service contract customers, ensuring contract fulfilment, driving performance improvements, and fostering long-term relationships.

You'll collaborate with internal teams, including Sales, Field Service, Engineering, and Leadership—to deliver exceptional service outcomes and identify growth opportunities.

Key Responsibilities

• Manage and renew assigned maintenance contracts with a focus on customer satisfaction and operational excellence.
• Lead regular customer review meetings and ensure service delivery aligns with contractual commitments.
• Build strong relationships with internal stakeholders and external customers.
• Identify and escalate non-contractual issues and support resolution.
• Maintain accurate CRM records and provide financial forecasting for contracts.
• Promote Honeywell's HSE culture and compliance standards.

Key Experience & Capabilities

• Bachelor's degree or equivalent Honeywell experience.
• Strong knowledge of Honeywell Distributed Control Systems and LSS product portfolio.
• Proven experience in contract negotiation and customer engagement.
• Commercially aware, highly organized, and customer focused.
• Excellent communication, problem-solving, and relationship-building skills.
• Ability to lead without formal reporting lines and work independently.

Who We Are
The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell:

Discover More
Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There's a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.

Honeywell is an equal opportunity employer, and we support a diverse workforce. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

We are proud to be recognised as a great place to work for women by WORK180. Visit our WORK180 page to learn more about our commitment to creating a supportive and inclusive workplace for all.

Honeywell is a proud advocate of the LGBTQ+ community, and we are celebrating Pride Month in the Pacific by launching Pride Connect, our LGBTQ+ employee network, we encourage members of the LGBTQ+ community to apply to join our team of future shapers.

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About Us
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.