Senior Manager

Join Capital Region Community Services (CRCS) as our Senior Manager – Living Well Aged Care and Transport and lead a team making a real difference in the lives of older people, people living with disability, and those requiring short-term supports across a range of funding areas.

About the Role

The Senior Manager – Living Well plays a pivotal leadership role, overseeing the business and operational success of our Living Well services, which includes:

• Commonwealth Home Support Programme (CHSP)
• Community Assistance and Temporary Supports (CATS)
• Transport for individuals with chronic health conditions
• NDIS and Fee for Service delivery
• Community Bus

You'll lead a passionate and skilled team to deliver high-quality, person-centred care aligned with CRCS's Living Well philosophy – grounded in wellness, reablement, and restorative care. Your focus will include service quality, workforce planning, safety, compliance, budget performance, and continuous improvement to ensure outstanding outcomes for our participants and teams.

Key Responsibilities

• Provide strategic and operational leadership to Program Managers and Coordinators.
• Drive quality improvement, compliance, and audit readiness across services.
• Lead workforce planning, recruitment, and professional development.
• Manage budgets, monitor performance, and deliver on key operational KPIs.
• Build and maintain strong relationships with participants, families, and community partners.
• Champion a culture of respect, safety, and continuous learning within your teams.
• Reporting to the Executive Manager Living Well Aged Care and Transport where you will provide expert advice, both technical and professional to the Executive, CEO and Board.

About You

You are a compassionate and dynamic leader who thrives in complex service environments. You bring:

• Tertiary qualifications in Nursing, Aged Care, or a related discipline (or equivalent experience).
• First Aid certification
• Proven experience in leading teams within aged care, disability, or community services.
• Strong financial and people management capability.
• Demonstrated expertise in quality, risk, and compliance management.
• Excellent communication, relationship-building, and problem-solving skills.
• A commitment to CRCS values – Ethical, Respectful, Accountable, Optimistic, Inclusive, Innovative.
• Experience in preparing and supporting teams to undergo external assessment against quality standards would be desirable.

CRCS is committed to ensuring the safety and wellbeing of all young children and young people. As part of our commitment to child safeguarding, we require all employees to undergo relevant screening processes, including Working with Children Check (WWCC) and/or Working with Vulnerable People (WWVP) checks and National Police Checks.

Why Choose CRCS?

Capital Region Community Services (CRCS) provides a wide range of high quality, integrated and inclusive programs and services to individuals, families, children and young people in the Belconnen and wider Capital Region. CRCS works with community members, local organisations and businesses to develop responsive programs, services and activities that support self-determination and reduce social isolation. Strong relationships with government and other community services enhance CRCS's capacity to achieve our vision of an inclusive, connected community.

• A supportive, values-driven workplace
• Being part of a team that genuinely cares about community wellbeing
• Discounted early education and care program services
• 15 days personal leave and 17.5% annual leave loading
• Access to salary packaging up to $15,900 (increase your take home pay) for living expenses and additional $2650 for Meal and Entertainment allowance
• 3 additional leave days between Christmas and New Year
• Commitment to supporting your professional development
• Access to our Employee Assistance Program.

CRCS values diversity in every form and strongly encourages applications from:

• First Nations people
• LGBTQIA+ communities
• People with disabilities
• Multicultural backgrounds
• Mature age applicants and carers

Apply Now

If you're ready to bring your heart to work and create lasting impact in your community, we want to hear from you. Submit your cover letter, statement addressing the selection criteria and updated resume. Reach out to Stella Shinvia  email if you have any questions.