EL1 Senior Business Analyst

• Initial Contract Duration: 6 months
• Extension Term: 6 months
• Number of extension: 1
• Location: QLD, ACT
• Security Requirements: Must be able to obtain Baseline
• Working Arrangements: Hybrid The successful candidate will be expected to flexible from the Canberra or
  Brisbane office 2-3 days per week.
• Maximum hours: 40 hours per week

About the Role:

SoftLabs is seeking EL1 Senior Business
Analyst for ICT Labour hire at their technology consulting based in QLD, ACT.

Job details

Department is seeking
a Business Analyst to undertake research, discovery and analysis of business
requirements, to scope, design and implement an online Program and Project
Management and Reporting Tool (PPMRT).

The BA will:

• Review current project management
  processes, reporting, and frameworks.
• Engage with stakeholders, such as project
  managers, business owners, senior responsible officers, etc., to gather and
  validate functional and non-functional requirements from a project perspective.
• Document current and future state workflows
  to inform system design and change planning.
• Develop a Business Requirements document,
  including functional and non-functional specifications.
• Support the development of a Project
  Management Plan (PMP) by aligning requirements with delivery scope.
• Facilitate communication between technical
  teams and business stakeholders, ensuring mutual understanding and agreement.
• Produce relevant artefacts and actively
  participate (and at times lead) in stakeholder workshops, meetings, and
  stakeholder sessions.
• Assess initiative-level reporting needs and
  determine feasibility of integrating them into the PPMRT.
• Evaluate existing internal systems for
  potential use in initiative tracking, including hybrid options.
• Review a customised version of a PPMRT used
  by another department to assess adaptability. Provide a recommendation report
  outlining viable options for government initiative-level reporting, including
  risks and dependencies.

Deliverables may include (but will not be
limited to):

• Detailed Discovery Report
• Current vs Future State analysis and
  workflows PMP input
• Stakeholder Engagement Plan
• Detailed Business and System-based
  Requirements and Specifications
• Communicative and reporting artefacts and
  tools, to support stakeholder discussions and change management activities.
• Initiative Reporting Assessment
• Comparative Review Report (based on
  precedents of existing PPMRTs)
• Recommendation Report.

Key duties and responsibilities

Research and Analysis:

• Conduct a thorough review of current
  project management processes, reporting, and frameworks.
• Undertake research and discovery activities
  to gather business requirements

Stakeholder Engagement:

• Engage with various stakeholders including
  project managers, business owners, and senior responsible officers to gather
  and validate functional and non-functional requirements.
• Facilitate communication and ensure mutual
  understanding between technical teams and business stakeholders.

Documentation and Reporting:

• Document current and future state workflows
  to inform system design and change strategies.
• Develop detailed business requirements
  documents, including functional and non-functional specifications.

Planning and Implementation:

• Support the development of a Project
  Management Plan (PMP) by aligning requirements with the delivery scope.
• Participate in, and at times lead,
  stakeholder workshops, meetings, and sessions.

System Evaluation and Recommendation:

• Assess reporting needs at the initiative
  level and evaluate the feasibility of integrating them into the PPMRT.
• Evaluate existing internal systems for
  potential use and assess hybrid options.
• Review customized versions of PPMRTs from
  other departments to assess adaptability.
• Provide a recommendation report detailing
  viable options for government initiative-level reporting, including risks and
  dependencies.

Artefact Production:

• Produce relevant artefacts to support
  stakeholder discussions and change management activities, such as detailed
  discovery reports, comparative reviews, and recommendation reports.

Technical skills

People-centred product design Strong
written communication Interpersonal skills Problem solving and solution-based
thinking Business analysis and requirements gathering Research and discovery
Product based development Process mapping and design Document and artefact
development User stories and acceptance criteria development Understanding of
APIs and system integrations

About the project

The project aims to implement an
off-the-shelf program and project management and reporting tool within the
department to improve the management and reporting of its programs and
projects. This initiative will involve a comprehensive discovery phase, during
which requirements will be gathered from a diverse group of stakeholders,
including project managers, business owners, and senior executives, to ensure
the tool aligns with their specific needs. In addition, the project will
include a detailed review of the department's current project management
processes, reporting, and frameworks. This review will enable the tailoring of
the software to meet the department's needs, ensuring it enhances operational
efficiency and supports decision-making.

Essential Criteria

1. Business modelling: Level 4 (SFIA)

Conducts advanced modelling activities for
significant change programmes and across multiple business functions. Has
in-depth knowledge of organisation-specific techniques. Plans own modelling
activities, selecting appropriate techniques and the correct level of detail
for meeting assigned objectives. May contribute to discussions about the choice
of modelling approach. Obtains input from and communicates modelling results to
senior managers for agreement.

1. Business process improvement: Level 5
   (SFIA)

Manages the execution of business process
improvements. Analyses and designs business processes to identify alternative
solutions to improve efficiency, effectiveness and exploit new technologies and
automation. Develops graphical models of business processes to facilitate
understanding and decision-making. Assesses the feasibility of business process
changes and recommends alternative approaches. Selects, tailors and implements
methods and tools for improving business processes at programme, project or team
level. Contributes to the definition of organisational policies, standards, and
guidelines for business process improvement.

1. Business situation analysis: Level 5
   (SFIA)

Plans, manages and investigates business
situation analysis where there is significant ambiguity and complexity. Advises
on the approach and techniques to be used for business situation analysis.
Ensures holistic view adopted to identify and analyse wide-ranging problems and
opportunities. Engages and collaborates with a wide range of stakeholders,
including those at the management level. Gains agreement from stakeholders to
conclusions and recommendations. Contributes to definition of organisational standards
and guidelines for business situation analysis.

1. Consultancy: Level 5 (SFIA)

Takes responsibility for understanding
client requirements, collecting data, delivering analysis and problem
resolution. Identifies, evaluates and recommends options. Collaborates with,
and facilitates stakeholder groups, as part of formal or informal consultancy
agreements. Seeks to fully address client needs and implements solutions if
required. Enhances the capabilities and effectiveness of clients, by ensuring
that proposed solutions are fully understood and appropriately exploited.

1. Feasibility assessment: Level 4 (SFIA)

Selects relevant feasibility assessment
approaches and techniques. Identifies the range of possible options. Undertakes
short-listing of options and feasibility assessment. Engages with internal and
external stakeholders to get the information required for feasibility
assessment. Supports preparation of business cases including cost/benefit,
impact and risk analysis for each option.

1. Requirements definition and management:
   Level 5 (SFIA)

Plans and drives scoping, requirements
definition and prioritisation activities for large, complex initiatives.
Selects, adopts and adapts appropriate requirements definition and management
methods, tools and techniques. Contributes to the development of organisational
methods and standards for requirements management. Obtains input from, and
agreement to requirements from a diverse range of stakeholders. Negotiates with
stakeholders to manage competing priorities and conflicts. Establishes
requirements baselines. Ensures changes to requirements are investigated and
managed.

Desirable Criteria

1.Methods and tools: Level 4 (SFIA)

Provides advice and guidance to support the
adoption of methods and tools and adherence to policies and standards. Tailors
processes in line with agreed standards and evaluation of methods and tools.
Reviews and improves usage and application of methods and tools.

2.Stakeholder relationship management:
Level 5 (SFIA)

Identifies the communications and
relationship needs of stakeholder groups. Translates communications/stakeholder
engagement strategies into specific activities and deliverables. Facilitates
open communication and discussion between stakeholders. Acts as a single point
of contact by developing, maintaining and working to stakeholder engagement
strategies and plans. Provides informed feedback to assess and promote
understanding. Facilitates business decision-making processes. Captures and
disseminates technical and business information.

Application
Deadline: Sunday, 02 November 2025 Expected Start Date: Tuesday, 09 December 2025 Job Type: Contract Rate: As per Australian Market Standards

If you are interested in this position,
please click Apply with your resume in WORD, along with a one-page pitch (up to
5,000 characters) addressing all specified criteria. If you wish to have a
confidential discussion, call us on or for more
information.