Copy of Customer Service Administrator

2 days ago

Lane Cove West, New South Wales, Australia Novis Healthcare Full time $60,000 - $80,000 per year

Join Our Team at Novis Healthcare
Are you a problem-solving enthusiast with a passion for helping others?

We're on the lookout for our next Customer Service superstar If you're driven, love tackling challenges, and want to make a real difference, we'd love to hear from you. This fulltime role in Lane Cove could be the perfect fit

Who We're Looking For

  • Communication Champ: Whether it's talking, writing, or just making sure everyone's on the same page, you're a clear and effective communicator.
  • Customer-First Mindset: You genuinely care about meeting customer needs and are always looking for ways to provide top-notch service.
  • Problem-Solving Pro: You have a knack for analysing complex issues, finding the root cause, and coming up with solutions that leave customers smiling.
  • Team Player: You love working with others and know that collaboration is key to success.
  • Adaptability: You will thrive in a fast-paced environment where things can change at the drop of a hat.

What You'll Do

  • Be the first point of contact for our customers and manage all customer communications and admin requests through our CRM.
  • Troubleshoot issues and come up with the best strategies to solve them.
  • Process orders through SAP.
  • Foster a collaborative environment to deliver seamless customer experiences
  • Deliver exceptional service at every touchpoint

What You'll Need

  • Previous experience with a CRM, preferably HubSpot.
  • SAP experience.
  • At least 2 years in a similar customer service role
  • Exceptional communication skills
  • Attention to detail

To be eligible for this position, you must be an Australian Citizen or Permanent Resident. The successful candidate will be required to undertake a police check.

We would like to thank all applicants for their interest, however only shortlisted candidates will be contacted.

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